Unable to accept or create meeting requests

[Iain Duthie]

When I try to accept or decline a meeting request nothing happens. I can
click the button but it doesn't do anything. Also I am unable create new
appointments or meeting requests.

Thanks

Iain

 

[Nikki Peterson]

First thing I would try is to clean up the forms cache:

To do so, follow these steps:
1. On the Tools menu, click Options.
2. Click the Other tab, and then click Advanced Options.
3. Click Custom Forms.
4. Click Manage Forms.
5. Click Clear Cache.
6. Close all open windows, and then restart Outlook 2003.

If the above does not work, try the following.

Deleting the Forms Cache File:
The Frmcache.dat file is the primary file to delete. The Frmcache.dat
file serves as an index of the individual forms that have been cached
on the computer. Use the following steps to manually delete the
Frmcache.dat file. In addition, these steps delete all of the cached
forms on your computer, which are stored in subfolders of the
Forms folder.

1.. Quit Outlook.
2.. Search the Hard drive (<F3>) to locate the Frmcache.dat file.
(Be sure to check in HIDDEN files on W2K or WXP.)
3.. Delete all that are found from the FIND window.
4.. Open Outlook.

When you restart Outlook, and use a form, the forms cache
is re-created.

Please let me know if this solution works for you, or if it does not.
This is a starting point for trouble-shooting this issue.

Nikki Peterson

 

[Syrena]

I tried clearing out the cache and deleting the frmcache.dat file but it
still doesn't allow my boss to accept or create meeting requests. I'm not
sure where to go from here, but if you've got a list of ideas I'd be very
appreciative!

Syrena