Unable to access Office Apps

[Chuckp]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)

Folks,

I'm a Mac newbie attempting to assist my daughter. I've installed Office 2008 for the Mac as the administrator.

My daughter logs in and upon clicking on the Word icon, a question mark appears over the icon and the application does not open. The same happens for Powerpoint and Excel.

I know someone has seen this before. Any suggestions?

Thanks,
Chuck.

 

[Daiya Mitchell]

Random guess--you removed Office 2004, but the 2004 icons are still in
the Dock, and those are the ones you are trying to use. Find the actual
applications in the harddrive/Applications folder, and see if they open
from there.

 

[Chuckp]

Daiya,

You're right on. The links were there from the evaluation copy that shipped with the laptop and were no longer valid links.

The issue has been resolved! Apparently, and I should have realized this, the question mark signifies the link to the application is broken. To fix the links:
1. remove the Office application icons from the dock. ie. Word, Powerpoint, Excel
2. open up the Macintosh HD;
3. open the applications folder;
4. open Word for Windows; * a new application icon appears in the dock
5. while holding down "control" key;
6. select the newly added Word icon in the dock;
7. click on the menu option - "keep in dock"
8. perform steps 4 thru 7 for the other Office apps.

Chuck.

 

[Daiya Mitchell]

Glad you sorted it, I'm sure your detailed confirmation will help
someone in the future.