Unable to clean your local free/busy information

[Peter]

Hi All,

Looks as though there are a lot of similar issues here.

We have 1 user, with some delegates set up giving editor access to his email
and calendar.

Whenever a delegate opens his calendar, and tries to book a meeting or edit
an existing meeting they are presented with the message:

The item may not have been deleted correctly. If someone sent you the item,
that person's copy of the item may not be updated. Unable to open the
free/busy information.

Have run outlook.exe /cleanfreebusy on both PCs (the delegator and the
delegatee). On the delegators PC you get the message:

Unable to clean your local free/busy information

Have tried decreasing the update time in free/busy options.

Have tried creating a new outlook profile for the delegator, you still get
the message above. Have tried logging the delegator onto another PC and
running the /cleanfreebusy switch with no change (i.e. the same error
message).

I don't suppose anyone has this one licked yet?

Thanks in advance!!!

Peter

 

[Milly Staples [MVP - Outlook]]

Are the same versions of Outlook accessing the mailbox of the user with the
problem?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Peter asked:

| Hi All,
|
| Looks as though there are a lot of similar issues here.
|
| We have 1 user, with some delegates set up giving editor access to
| his email and calendar.
|
| Whenever a delegate opens his calendar, and tries to book a meeting
| or edit an existing meeting they are presented with the message:
|
| The item may not have been deleted correctly. If someone sent you the
| item, that person's copy of the item may not be updated. Unable to
| open the free/busy information.
|
| Have run outlook.exe /cleanfreebusy on both PCs (the delegator and the
| delegatee). On the delegators PC you get the message:
|
| Unable to clean your local free/busy information
|
| Have tried decreasing the update time in free/busy options.
|
| Have tried creating a new outlook profile for the delegator, you
| still get the message above. Have tried logging the delegator onto
| another PC and running the /cleanfreebusy switch with no change (i.e.
| the same error message).
|
| I don't suppose anyone has this one licked yet?
|
| Thanks in advance!!!
|
| Peter

 

[Peter]

Yes, all Outlook 2003.

 

[Peter]

I have also tried moving the mailbox to a different store on the Exchange
server with no luck.

Yes, all Outlook 2003.

Are the same versions of Outlook accessing the mailbox of the user with the
problem?

--Â
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Peter asked:

| Hi All,
|
| Looks as though there are a lot of similar issues here.
|
| We have 1 user, with some delegates set up giving editor access to
| his email and calendar.
|
| Whenever a delegate opens his calendar, and tries to book a meeting
| or edit an existing meeting they are presented with the message:
|
| The item may not have been deleted correctly. If someone sent you the
| item, that person's copy of the item may not be updated. Unable to
| open the free/busy information.
|
| Have run outlook.exe /cleanfreebusy on both PCs (the delegator and the
| delegatee). On the delegators PC you get the message:
|
| Unable to clean your local free/busy information
|
| Have tried decreasing the update time in free/busy options.
|
| Have tried creating a new outlook profile for the delegator, you
| still get the message above. Have tried logging the delegator onto
| another PC and running the /cleanfreebusy switch with no change (i.e.
| the same error message).
|
| I don't suppose anyone has this one licked yet?
|
| Thanks in advance!!!
|
| Peter

 

[caszm1]

Removed Patch KB916521, This seems to have worked for us.

-Tim

I have also tried moving the mailbox to a different store on the Exchange
server with no luck.

Yes, all Outlook 2003.

Are the same versions of Outlook accessing the mailbox of the user with the
problem?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Peter asked:

| Hi All,
|
| Looks as though there are a lot of similar issues here.
|
| We have 1 user, with some delegates set up giving editor access to
| his email and calendar.
|
| Whenever a delegate opens his calendar, and tries to book a meeting
| or edit an existing meeting they are presented with the message:
|
| The item may not have been deleted correctly. If someone sent you the
| item, that person's copy of the item may not be updated. Unable to
| open the free/busy information.
|
| Have run outlook.exe /cleanfreebusy on both PCs (the delegator and the
| delegatee). On the delegators PC you get the message:
|
| Unable to clean your local free/busy information
|
| Have tried decreasing the update time in free/busy options.
|
| Have tried creating a new outlook profile for the delegator, you
| still get the message above. Have tried logging the delegator onto
| another PC and running the /cleanfreebusy switch with no change (i.e.
| the same error message).
|
| I don't suppose anyone has this one licked yet?
|
| Thanks in advance!!!
|
| Peter