S
Scam
We have a user that was using Outlook 2003 to connect to his mailbox on an
Exchange 2000 server. When we upgraded him to Outlook 2007 we began to get
the behavior I describe below. We were able to get him working again by
uninstalling Outlook 2007 and reinstalling 2003. We thought the problem was
with the newer client app and the older server. We recently upgraded to
Exchange 2007 and migrated all mailboxes. We uninstalled Outlook 2003 and
reinstalled 2007 thinking that would fix the problem he had. It didn't. I
have tried everything I could find on the internet plus
uninstalling/reinstalling Office 2007 several times. Here is the problem he
has;
When you attempt to create a profile by either opening Outlook for the fist
time or by using the Mail icon in Control Panel, it gets to the second step
(Search for server settings). But when the server name and mailbox name are
entered we get a message stating "The connection to Microsoft Exchange is
unavailable. Outlook must be online or connected to complete this action."
When we click OK another windows comes up asking for the server and mailbox
information again. The information already in the boxes is correct except
for one thing. The mailbox info has "=SMTP:" added to the front of the
user's email address. We've tried leaving that and taking it out then
clicking OK. We've tried using the server IP address. Nothing works. We've
tried doing a manual setup and also turning off cached mode. I've tried all
the solutions on the internet related to registry settings that need to be
added or removed. None work.
Outlook Web Access works just fine for his mailbox. We are not using
Outlook Anywhere currently. All other users have no problems (using Outlook
2003 and 2007). Anybody have any ideas?
Exchange 2000 server. When we upgraded him to Outlook 2007 we began to get
the behavior I describe below. We were able to get him working again by
uninstalling Outlook 2007 and reinstalling 2003. We thought the problem was
with the newer client app and the older server. We recently upgraded to
Exchange 2007 and migrated all mailboxes. We uninstalled Outlook 2003 and
reinstalled 2007 thinking that would fix the problem he had. It didn't. I
have tried everything I could find on the internet plus
uninstalling/reinstalling Office 2007 several times. Here is the problem he
has;
When you attempt to create a profile by either opening Outlook for the fist
time or by using the Mail icon in Control Panel, it gets to the second step
(Search for server settings). But when the server name and mailbox name are
entered we get a message stating "The connection to Microsoft Exchange is
unavailable. Outlook must be online or connected to complete this action."
When we click OK another windows comes up asking for the server and mailbox
information again. The information already in the boxes is correct except
for one thing. The mailbox info has "=SMTP:" added to the front of the
user's email address. We've tried leaving that and taking it out then
clicking OK. We've tried using the server IP address. Nothing works. We've
tried doing a manual setup and also turning off cached mode. I've tried all
the solutions on the internet related to registry settings that need to be
added or removed. None work.
Outlook Web Access works just fine for his mailbox. We are not using
Outlook Anywhere currently. All other users have no problems (using Outlook
2003 and 2007). Anybody have any ideas?