Unable to connect to office online....

[spsmith]

I am having problems with one computer in my network that can't connect to
Office Online to retrieve templates. She opens Word, the new and clicks on
templates and is unable to retreive any because she gets the
message....unable to connect to office online. I have tried to "retry" and
"troubleshoot" but that doesn't work.

I have researched this issue for some time now and can't find any
suggestions that work.

Please help

 

[LVTravel]

I am having problems with one computer in my network that can't connect to
Office Online to retrieve templates. She opens Word, the new and clicks
on
templates and is unable to retreive any because she gets the
message....unable to connect to office online. I have tried to "retry"
and
"troubleshoot" but that doesn't work.

I have researched this issue for some time now and can't find any
suggestions that work.

Please help

Sorry but you left out almost all the information that we need to help you.

Word version, Operating system version, network type. What suggestions have
you "researched" so we won't duplicate efforts? Have you tried to access
the internet on the computer and is it freely accessible? Firewall and/or
router blocking access for Word. Lots of other help may be available.