Unable to delete messages from Microsoft Entourage

[Attacked_by_Mac]

Version: 2004
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel
Email Client: pop

Hi,
I have been using Entourage(student and teacher edition) for over a year without issue. Recently, whenever I attempt to delete an email message I receive the following message:

ACTION COULD NOT BE COMPLETED.
An unknown error (4363) occurred.

I have: restarted my Macbook, repaired my database, rebuild my database, removed and reloaded Microsoft Office all to no effect. Has anyone got any ideas as to what is the cause of this and how I would fix this issue?

Many thanks

 

[Diane Ross]

I have been using Entourage(student and teacher edition) for over a year
without issue. Recently, whenever I attempt to delete an email message I
receive the following message:

ACTION COULD NOT BE COMPLETED.
An unknown error (4363) occurred.

I have: restarted my Macbook, repaired my database, rebuild my database,
removed and reloaded Microsoft Office all to no effect. Has anyone got any
ideas as to what is the cause of this and how I would fix this issue?

This is a database corruption error. If rebuilding did not fix the problem,
you will need to manually move your data into a new Entourage Identity. The
Entourage archive (.rge) file is the easiest.

How to manually move your data. (when import fails and/or you need to move
to a new Identity same version or revert to an older version)

<http://www.entourage.mvps.org/install/manual_install.html>

Let me know if you need help with the process.