Unable to display the folder in Outlook 2002

[Bob]

I keep getting the message - Unable to display the folder. Microsoft Outlook
could not access the specified folder location. The .DLL file for the
information service could not be found. MAPI was unable to load the
information service PSTPRX.DLL. Be sure the service is correctly installed
and configured.

Does anyone know how to fix this so Outlook will work again?

 

[Brian Tillman]

I keep getting the message - Unable to display the folder. Microsoft
Outlook could not access the specified folder location. The .DLL file
for the information service could not be found. MAPI was unable to
load the information service PSTPRX.DLL. Be sure the service is
correctly installed and configured.

Does anyone know how to fix this so Outlook will work again?

http://support.microsoft.com/?id=311573
http://support.microsoft.com/?id=293058
http://support.microsoft.com/?id=197034

 

[Bob]

Thank you for trying to help, however, I have already installed all the
updates and still have the problem.

When I first start the program, I get a message that says "Unable to open
your default e-mail folders. The .dll file for the information service could
not be found. MAPI was unable to load the information service PSTPRX.DLL.
Be sure the service is correctly installed and configured."

I have tried repairing, updating, uninstalling, reinstalling to no avail.

HELP!!!!

 

[AndreasRoeder]

Thank you for trying to help, however, I have already installed all
the updates and still have the problem.

When I first start the program, I get a message that says "Unable to
open your default e-mail folders. The .dll file for the information
service could not be found. MAPI was unable to load the information
service PSTPRX.DLL. Be sure the service is correctly installed and
configured."

I have tried repairing, updating, uninstalling, reinstalling to no
avail.

HELP!!!!

HI Bob,
please read
http://www.andreas-roeder.net/english support/pstprx.htm
and create a new profile to solve your problem!