unable to download template after Genuine Office validation

M

Mikey_MD

I'm trying to download templates from within Microsoft Word 2007. Naturally,
the program initiates the validation process each time I attempt to do this.
Each time I get the message that my copy of Office Home and Student 2007 may
not be genuine. Frustrating, since I purchased my copy of Microsoft Office
Professional 2007 not quite a month ago.
Anyway, I hit the button to "Get Genuine" and it launches a window in my
default browser, Mozilla Firefox 3.0.3, and it says "No Product Key
Detected". I hit the "Detailed Validation " button, which then takes me to a
page saying "Validation Successful." Then nothing. No template downloaded.
The cycle begins again.
Any solutions?
 

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