Unable to download templates or do anything within Office online

[EmDarwin]

Can anyone help me out!!!
Have been trying unsuccessfully to download a word ACCOUNT STATEMENT
template from office online for the last 4 days!
Can access the website fine, but when trying to download any template or
info it comes up with a little ERROR ON PAGE msg in bottom left hand side of
comp screen (not on web page), even when I try and access the contact us or
leave feedack, same thing - error on page.
I have contacted the Microsoft help support line and they didnt know what
the prob was and said it was a technical fault of mine - but how is this so
if I can access any other web page and download anything without problems
I really need this template to send out an account for my dads new business
- can anyone help asap?

 

[Mary Sauer]

Have you emptied your temporary cache lately? In Internet Explorer, tools,
Internet Options, delete, delete files.

Can you accept the ActiveX control?
http://office.microsoft.com/templates/axinstall.aspx?



Mary Sauer MSFT MVP
http://office.microsoft.com/

 

[EmDarwin]

Hi Mary
Thanks for the response mate - I tried as you suggested, and Bingo!!
Thank you so much for your advice it really was appreciated greatly!
Id never heard of this discussion group before - but now I will definately
have a look for any more problems - Thanks again and have a great day.
Cheers, Emmy

 

[Mary Sauer]

Glad to help, Emmy. Thanks for the update. We look forward to helping you again.