Unable to enter chart/axis titles

J

Jls1121

Version: 2008 Operating System: Mac OS X 10.6 (Snow Leopard) Everytime I try to enter a chart title or axis titles in excel using the formatting palette, Excel crashes. I am unable to label anything without the whole program going down. Is there a patch or something I can download?
 
C

CyberTaz

Missing updates are quite probably at the root of the problem. Launch Help>
Check for Updates from any of the Office apps & apply everything offered.

Make certain that OS X is fully updated as well & run Disk Utility - Repair
Disk Permissions afterward.

HTH |:>)
Bob Jones
[MVP] Office:Mac
 
X

XinXin

I couldn't repro this crash - so it's likely the crash is local to your system. When it crashes, click "more information". Can you please send the crash log to me ([email protected])?

Thanks,
XinXin Liu
Test Lead, Macintosh Business Unit, Microsoft
 
C

CyberTaz

First, run Disk Utility - Repair Disk Permissions & restart your Mac.

If that doesn't improve things quit Excel & go to:

UserName/Library/Preferences/Microsoft/Office 2008

Delete the file: Excel Toolbars (12), then empty the Trash

If the problem continues after you relaunch the program follow through with
XinXin's request for a copy of the crash log... He's the guy they pay to
break Excel just to see what they can do to keep him from doing it again :)

In the meanwhile, try running Excel in a different User account to see if
the crash occurs there as well.

Regards |:>)
Bob Jones
[MVP] Office:Mac
 
J

Jls1121

Ok... I tried deleting the toolbars and running the disk permissions. Here is the error message I am still getting. I am posting all of it, I don't know what all you needed. Thanks.

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2010-04-01 10:00:33 -0500
Application Name: Microsoft Excel
Application Bundle ID: com.microsoft.Excel
Application Signature: XCEL
Application Version: 12.2.4.100205
Crashed Module Name: QD
Crashed Module Version: unknown
Crashed Module Offset: 0x00008884
Blame Module Name: QD
Blame Module Version: unknown
Blame Module Offset: 0x00008884
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409

Thread 0 crashed:

# 1 0x93177884 in _gDeviceRegion + 0x930CD0F4 (QD + 0x00008884)
# 2 0x9317784f in _gDeviceRegion + 0x930CD0BF (QD + 0x0000884f)
# 3 0x953353b6 in .objc_class_name_IMKInkInputSession + 0x94FF0A5E (HIToolbox + 0x001b43b6)
# 4 0x953357da in .objc_class_name_IMKInkInputSession + 0x94FF0E82 (HIToolbox + 0x001b47da)
# 5 0x953b4786 in .objc_class_name_IMKInkInputSession + 0x9506FE2E (HIToolbox + 0x00233786)
# 6 0x953f2bf7 in .objc_class_name_IMKInkInputSession + 0x950AE29F (HIToolbox + 0x00271bf7)
# 7 0x953f3666 in .objc_class_name_IMKInkInputSession + 0x950AED0E (HIToolbox + 0x00272666)
# 8 0x953ccde6 in .objc_class_name_IMKInkInputSession + 0x9508848E (HIToolbox + 0x0024bde6)
# 9 0x953d8d0c in .objc_class_name_IMKInkInputSession + 0x950943B4 (HIToolbox + 0x00257d0c)
# 10 0x953c60d3 in .objc_class_name_IMKInkInputSession + 0x9508177B (HIToolbox + 0x002450d3)
# 11 0x015cbc79 in _McpCreateScriptMenu + 0x00000F9D (MicrosoftComponentPlugin + 0x0016cc79)
# 12 0x95188e29 in .objc_class_name_IMKInkInputSession + 0x94E444D1 (HIToolbox + 0x00007e29)
# 13 0x951880f0 in .objc_class_name_IMKInkInputSession + 0x94E43798 (HIToolbox + 0x000070f0)
# 14 0x951aa981 in .objc_class_name_IMKInkInputSession + 0x94E66029 (HIToolbox + 0x00029981)
# 15 0x0154d2bd in _McpFDispatchEventRef + 0x00000073 (MicrosoftComponentPlugin + 0x000ee2bd)
# 16 0x0154d84d in _McpRunApplicationEventLoop + 0x0000051B (MicrosoftComponentPlugin + 0x000ee84d)
# 17 0x00a2d90a in __mh_execute_header + 0x00A2C90A (Microsoft Excel + 0x00a2c90a)
# 18 0x00a2de93 in __mh_execute_header + 0x00A2CE93 (Microsoft Excel + 0x00a2ce93)
# 19 0x00885d87 in __mh_execute_header + 0x00884D87 (Microsoft Excel + 0x00884d87)
# 20 0x00002036 in __mh_execute_header + 0x00001036 (Microsoft Excel + 0x00001036)
# 21 0x00001f5d in __mh_execute_header + 0x00000F5D (Microsoft Excel + 0x00000f5d)

X86 Thread State:
 eax: 0xfe670000 ebx: 0x93177865 ecx: 0x0514420e edx:0xbffff088
 edi: 0xbffff088 esi: 0x201e2af0 ebp: 0xbfffefe8 esp:0xbfffef80
  ss: 0x0000001f eip: 0x93177884 cs: 0x00000017 ds:0x0000001f
  es: 0x0000001f fs: 0x00000000 gs: 0x00000037 eflags:0x00010206

Thread 1:

# 1 0x9746d0ea in __dispatch_hw_config + 0x972B0162 (libSystem.B.dylib + 0x000270ea)
# 2 0x9746ccc3 in __dispatch_hw_config + 0x972AFD3B (libSystem.B.dylib + 0x00026cc3)
# 3 0x9746ca68 in __dispatch_hw_config + 0x972AFAE0 (libSystem.B.dylib + 0x00026a68)
# 4 0x9746c4f1 in __dispatch_hw_config + 0x972AF569 (libSystem.B.dylib + 0x000264f1)
# 5 0x9746c336 in __dispatch_hw_config + 0x972AF3AE (libSystem.B.dylib + 0x00026336)

X86 Thread State:
 eax: 0x0000016b ebx: 0x9746d73e ecx: 0xb0080d5c edx:0x9746d0ea
 edi: 0xa087f1ac esi: 0xb0080ed8 ebp: 0xb0080ef8 esp:0xb0080d5c
  ss: 0x0000001f eip: 0x9746d0ea cs: 0x00000007 ds:0x0000001f
  es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000246

Thread 2:

# 1 0x974469ee in __dispatch_hw_config + 0x97289A66 (libSystem.B.dylib + 0x000009ee)
# 2 0x974e712c in __dispatch_hw_config + 0x9732A1A4 (libSystem.B.dylib + 0x000a112c)
# 3 0x02118d7d in _MerpCreateSession + 0x00000B07 (merp + 0x00002d7d)
# 4 0x021183e5 in _MerpCreateSession + 0x0000016F (merp + 0x000
 
J

John McGhie

Hmmm...

I am not very good at reading these crash dumps. But it "seems" as though
it's crashing in the QuickDraw component.

If you apply the latest Combo update for Mac OS X, does that change
anything?

(You need to download the combo update as a single file and run it locally:
it should check and replace any QuickDraw components that are out of date.)

Cheers


Ok... I tried deleting the toolbars and running the disk permissions. Here is
the error message I am still getting. I am posting all of it, I don't know
what all you needed. Thanks.

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2010-04-01 10:00:33 -0500
Application Name: Microsoft Excel
Application Bundle ID: com.microsoft.Excel
Application Signature: XCEL
Application Version: 12.2.4.100205
Crashed Module Name: QD
Crashed Module Version: unknown
Crashed Module Offset: 0x00008884
Blame Module Name: QD
Blame Module Version: unknown
Blame Module Offset: 0x00008884
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409

Thread 0 crashed:

# 1 0x93177884 in _gDeviceRegion + 0x930CD0F4 (QD + 0x00008884)
# 2 0x9317784f in _gDeviceRegion + 0x930CD0BF (QD + 0x0000884f)
# 3 0x953353b6 in .objc_class_name_IMKInkInputSession + 0x94FF0A5E
(HIToolbox + 0x001b43b6)
# 4 0x953357da in .objc_class_name_IMKInkInputSession + 0x94FF0E82
(HIToolbox + 0x001b47da)
# 5 0x953b4786 in .objc_class_name_IMKInkInputSession + 0x9506FE2E
(HIToolbox + 0x00233786)
# 6 0x953f2bf7 in .objc_class_name_IMKInkInputSession + 0x950AE29F
(HIToolbox + 0x00271bf7)
# 7 0x953f3666 in .objc_class_name_IMKInkInputSession + 0x950AED0E
(HIToolbox + 0x00272666)
# 8 0x953ccde6 in .objc_class_name_IMKInkInputSession + 0x9508848E
(HIToolbox + 0x0024bde6)
# 9 0x953d8d0c in .objc_class_name_IMKInkInputSession + 0x950943B4
(HIToolbox + 0x00257d0c)
# 10 0x953c60d3 in .objc_class_name_IMKInkInputSession + 0x9508177B
(HIToolbox + 0x002450d3)
# 11 0x015cbc79 in _McpCreateScriptMenu + 0x00000F9D
(MicrosoftComponentPlugin + 0x0016cc79)
# 12 0x95188e29 in .objc_class_name_IMKInkInputSession + 0x94E444D1
(HIToolbox + 0x00007e29)
# 13 0x951880f0 in .objc_class_name_IMKInkInputSession + 0x94E43798
(HIToolbox + 0x000070f0)
# 14 0x951aa981 in .objc_class_name_IMKInkInputSession + 0x94E66029
(HIToolbox + 0x00029981)
# 15 0x0154d2bd in _McpFDispatchEventRef + 0x00000073
(MicrosoftComponentPlugin + 0x000ee2bd)
# 16 0x0154d84d in _McpRunApplicationEventLoop + 0x0000051B
(MicrosoftComponentPlugin + 0x000ee84d)
# 17 0x00a2d90a in __mh_execute_header + 0x00A2C90A (Microsoft Excel +
0x00a2c90a)
# 18 0x00a2de93 in __mh_execute_header + 0x00A2CE93 (Microsoft Excel +
0x00a2ce93)
# 19 0x00885d87 in __mh_execute_header + 0x00884D87 (Microsoft Excel +
0x00884d87)
# 20 0x00002036 in __mh_execute_header + 0x00001036 (Microsoft Excel +
0x00001036)
# 21 0x00001f5d in __mh_execute_header + 0x00000F5D (Microsoft Excel +
0x00000f5d)

X86 Thread State:
eax: 0xfe670000 ebx: 0x93177865 ecx: 0x0514420e edx:0xbffff088
edi: 0xbffff088 esi: 0x201e2af0 ebp: 0xbfffefe8 esp:0xbfffef80
ss: 0x0000001f eip: 0x93177884 cs: 0x00000017 ds:0x0000001f
es: 0x0000001f fs: 0x00000000 gs: 0x00000037 eflags:0x00010206

Thread 1:

# 1 0x9746d0ea in __dispatch_hw_config + 0x972B0162 (libSystem.B.dylib +
0x000270ea)
# 2 0x9746ccc3 in __dispatch_hw_config + 0x972AFD3B (libSystem.B.dylib +
0x00026cc3)
# 3 0x9746ca68 in __dispatch_hw_config + 0x972AFAE0 (libSystem.B.dylib +
0x00026a68)
# 4 0x9746c4f1 in __dispatch_hw_config + 0x972AF569 (libSystem.B.dylib +
0x000264f1)
# 5 0x9746c336 in __dispatch_hw_config + 0x972AF3AE (libSystem.B.dylib +
0x00026336)

X86 Thread State:
eax: 0x0000016b ebx: 0x9746d73e ecx: 0xb0080d5c edx:0x9746d0ea
edi: 0xa087f1ac esi: 0xb0080ed8 ebp: 0xb0080ef8 esp:0xb0080d5c
ss: 0x0000001f eip: 0x9746d0ea cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000246

Thread 2:

# 1 0x974469ee in __dispatch_hw_config + 0x97289A66 (libSystem.B.dylib +
0x000009ee)
# 2 0x974e712c in __dispatch_hw_config + 0x9732A1A4 (libSystem.B.dylib +
0x000a112c)
# 3 0x02118d7d in _MerpCreateSession + 0x00000B07 (merp + 0x00002d7d)
# 4 0x021183e5 in _MerpCreateSession + 0x0000016F (merp + 0x000
Click to expand...

--

The email below is my business email -- Please do not email me about forum
matters unless I ask you to; or unless you intend to pay!

John McGhie, Microsoft MVP (Word, Mac Word), Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. | Ph: +61 (0)4 1209 1410 | mailto:[email protected]
 
X

XinXin

Hi, from the crash log you attached, this is not a common crash. I can help investigate and possibly find a workaround, if you can provide me ([email protected]) a copy of your workbook.

Thanks,
XinXin Liu
Test Lead, Macintosh Business Unit, Microsoft
 
J

Jls1121

How do I download the combo update?
Hi, from the crash log you attached, this is not a common crash. I can help investigate and possibly find a workaround, if you can provide me ([email protected]) a copy of your workbook.
>
> Thanks,
> XinXin Liu
> Test Lead, Macintosh Business Unit, Microsoft
>
Click to expand...
 
J

John McGhie

Check the Apple website.


How do I download the combo update?
Click to expand...

--

The email below is my business email -- Please do not email me about forum
matters unless I ask you to; or unless you intend to pay!

John McGhie, Microsoft MVP (Word, Mac Word), Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. | Ph: +61 (0)4 1209 1410 | mailto:[email protected]
 

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