J
Joshua Green
Whenever I try to use the Office Update tool (for Office
2000), I get the following error:
----------------------------------------------------------
The Office Update site is unable to check for updates on
this computer. This may be happening because of one of
the following reasons:
You do not have administrative privileges for this
computer.
There is a network problem and the detection catalog used
by the Office Update site failed to download. Go back to
the Downloads home page and try running detection again.
Windows Installer patch files (.MSP files) from
previously applied Office updates are missing from the
\Windows\Installer hidden directory on your computer. MSP
files are stored on your computer after update
installation completes because they need to be referenced
for future update operations. If the files are missing
you will not be able to apply Office updates. You may
also be unable to uninstall Office products as a result
of the same problem. Please contact Microsoft Product
Support Services for assistance.
You installed Office updates in the past and then
upgraded from Windows Installer version 1.0 to Windows
Installer version 1.1. For more information see the KB
article Windows Installer May Prompt for Install Source
if Unavailable.
----------------------------------------------------------
I have administrator privileges and Windows XP.
Recently, installed an update (the latest WordPerfect
converter update), but then I had to use System Restore
to go back to time before I installed it. Ever since
then, I've been getting the error message. Checking file
versions revealed that I no longer had that particular
update, but when I try to install it directly, I'm told
that the update cannot be installed! Any suggestions?
(My instinct is that I'm missing the MSP files, but I
don't know how to tell or what to do about it.)
2000), I get the following error:
----------------------------------------------------------
The Office Update site is unable to check for updates on
this computer. This may be happening because of one of
the following reasons:
You do not have administrative privileges for this
computer.
There is a network problem and the detection catalog used
by the Office Update site failed to download. Go back to
the Downloads home page and try running detection again.
Windows Installer patch files (.MSP files) from
previously applied Office updates are missing from the
\Windows\Installer hidden directory on your computer. MSP
files are stored on your computer after update
installation completes because they need to be referenced
for future update operations. If the files are missing
you will not be able to apply Office updates. You may
also be unable to uninstall Office products as a result
of the same problem. Please contact Microsoft Product
Support Services for assistance.
You installed Office updates in the past and then
upgraded from Windows Installer version 1.0 to Windows
Installer version 1.1. For more information see the KB
article Windows Installer May Prompt for Install Source
if Unavailable.
----------------------------------------------------------
I have administrator privileges and Windows XP.
Recently, installed an update (the latest WordPerfect
converter update), but then I had to use System Restore
to go back to time before I installed it. Ever since
then, I've been getting the error message. Checking file
versions revealed that I no longer had that particular
update, but when I try to install it directly, I'm told
that the update cannot be installed! Any suggestions?
(My instinct is that I'm missing the MSP files, but I
don't know how to tell or what to do about it.)