Unable to install o2ksp3

[Todd Lemen]

Running Office v9.0.4402 SR-1, Win 98 SE
Attempt to update via web, or from downloaded ok2ps3.exe
has same result: installer addresses floppy drive, then
displays a dialog box reading, "This update cannot be
applied". Initial run from web installed an updated scan
engine... Suggestions?

 

[Tom]

-----Original Message-----
Running Office v9.0.4402 SR-1, Win 98 SE
Attempt to update via web, or from downloaded ok2ps3.exe
has same result: installer addresses floppy drive, then
displays a dialog box reading, "This update cannot be
applied". Initial run from web installed an updated scan
engine... Suggestions?
.
************

See knowledge base 302399. Norton Anti Virus Auto protect
feature must be disabled. I had same problem and disabled
the first two options under Norton Anti Virus options and
all updates installed perfectly.
Tom (e-mail address removed)