Unable to install Office XP SP3

[Charles]

I am unable to install SP3 for Office XP.

- When I go to the Office Update site, I get the message "The Office Update
site is unable to check for updates on this computer. This may be happening
because of one of the following reasons: etc."
- I then manually downloaded the SP3 installation file (both the short
version where the original CD is required and the long version where no CD
is required) and when I start either of those, I get the message "Office
Hotfix Installer encountered a problem. We are sorry for the inconvenience."

My research within MS Knowledge Base and Google Groups has not been very
successful. It seems like this is a common problem with no common
resolution.

Any help is appreciated.

Thanks.
Charles

 

[Taimur Mughal [MSFT]]

According to my research, there are several probable causes for such type of
issue. Please follow the steps below to resolve the problem. Your patience
and
cooperation are deeply appreciated.

1. Double-check whether there are some redundant or old Office products
traces on your computer.

To do this, click Start menu-> Control Panel. If Control Panel is not in
Classic View, click Switch to Classic View, and then double-click the "Add
or Remove
Programs" icon. If you find some suspicious Office products entries shown in
the "Currently installed programs" section, please remove them and test the
issue
again.

2. Clean the temporary files and install the updates from the local hard
disk. To do this, follow the steps below:

(a) Download the unsuccessful SP3 to your local hard disk from the following
link:

Office SP3
http://www.microsoft.com/downloads/...FD-6F69-4289-8BD1-EB966BCDFB5E&displaylang=en

(b) Click Start menu-> Run, type "%Temp%" (without the quotation marks) in
the Open box and press Enter.

(c) Empty the Temp folder.

(d) Click Start menu-> Control Panel. If Control Panel is not in Classic
View, click Switch to Classic View, and then double-click the Internet
Options icon.

(e) On the General tab, click Delete Files. Make sure that the "Delete all
offline content" check box is enabled, and click OK.

(f) Empty the Recycle Bin.

(g) Try to install the update you just downloaded locally.

Taimur Mughal [MSFT]

This posting is provided "AS IS" with no warranties, and confers no rights.
OR if you wish to include a script sample in your post please add "Use of
included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm"

 

[Charles]

I tried these suggestions, but it did not work. Any other ideas?

Charles

According to my research, there are several probable causes for such type
of issue. Please follow the steps below to resolve the problem. Your
patience and
cooperation are deeply appreciated.

1. Double-check whether there are some redundant or old Office products
traces on your computer.

To do this, click Start menu-> Control Panel. If Control Panel is not in
Classic View, click Switch to Classic View, and then double-click the "Add
or Remove
Programs" icon. If you find some suspicious Office products entries shown
in the "Currently installed programs" section, please remove them and test
the issue
again.

2. Clean the temporary files and install the updates from the local hard
disk. To do this, follow the steps below:

(a) Download the unsuccessful SP3 to your local hard disk from the
following link:

Office SP3
http://www.microsoft.com/downloads/...FD-6F69-4289-8BD1-EB966BCDFB5E&displaylang=en

(b) Click Start menu-> Run, type "%Temp%" (without the quotation marks) in
the Open box and press Enter.

(c) Empty the Temp folder.

(d) Click Start menu-> Control Panel. If Control Panel is not in Classic
View, click Switch to Classic View, and then double-click the Internet
Options icon.

(e) On the General tab, click Delete Files. Make sure that the "Delete all
offline content" check box is enabled, and click OK.

(f) Empty the Recycle Bin.

(g) Try to install the update you just downloaded locally.

Taimur Mughal [MSFT]

This posting is provided "AS IS" with no warranties, and confers no
rights. OR if you wish to include a script sample in your post please add
"Use of included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm"

I am unable to install SP3 for Office XP.

- When I go to the Office Update site, I get the message "The Office
Update site is unable to check for updates on this computer. This may be
happening because of one of the following reasons: etc."
- I then manually downloaded the SP3 installation file (both the short
version where the original CD is required and the long version where no
CD is required) and when I start either of those, I get the message
"Office Hotfix Installer encountered a problem. We are sorry for the
inconvenience."

My research within MS Knowledge Base and Google Groups has not been very
successful. It seems like this is a common problem with no common
resolution.

Any help is appreciated.

Thanks.
Charles