Unable to Install on Vista RTM

[Jeff Lynch [MVP]]

I am unable to install the Outlook 2007 BCM on Windows Vista Business (RTM)
due to the following error.

"Error 1913.Could not update the INI file C:\Windows\system32\mapisvc.inf.
Verify that the file exists and that you can access it."

This file does NOT seem to exist on my Windows Vista Business client.

 

[Jeff Lynch [MVP]]

I finally found the file but it "seems" to have the proper permissions for
the TrustedInstaller.

Any ideas why this error is occuring?

 

[Jeff Lynch [MVP]]

I've opened a support case with PSS on this issue and the support tech
agrees that this looks like a bug in the Outlook 2007 BCM installer routine
when installing on Vista. The issue has been sent to the product group for
review. Hopefully we'll see a work-around soon.

--
Jeff Lynch
MVP Windows Server System - Commerce Server
http://codebetter.com/blogs/jeff.lynch

I finally found the file but it "seems" to have the proper permissions for
the TrustedInstaller.

Any ideas why this error is occuring?

--
Jeff Lynch
MVP Windows Server System - Commerce Server
http://codebetter.com/blogs/jeff.lynch

 

[Bob Cooley [MSFT]]

Hi Jeff,

There are several bugs around this during the beta, and all involved either
not running Vista with Admin rights or involving a non-English language
pack. Any chance that either of these fit your scenario?

Regards,

Bob Cooley [MSFT]

I've opened a support case with PSS on this issue and the support tech
agrees that this looks like a bug in the Outlook 2007 BCM installer
routine when installing on Vista. The issue has been sent to the product
group for review. Hopefully we'll see a work-around soon.

--
Jeff Lynch
MVP Windows Server System - Commerce Server
http://codebetter.com/blogs/jeff.lynch

 

[Jeff Lynch [MVP]]

Bob,

No. I have tried this with the UAC on and off, using an account which is a
member of the local administrators group and the language is English. I've
opened a support case (SRX061211601264) and the support tech was able to
repro the issue on my machine. It looks as if the install routine does not
have sufficient privileges (TrustedInstaller) to write to the
"C:\Windows\system32\mapisvc.inf" file.

I've seen several other posts in the outlook newsgroups that would "suggest"
that no one has been able to install this on Vista RTM successfully.

Any suggestions?

--
Jeff Lynch
MVP Windows Server System - Commerce Server
http://codebetter.com/blogs/jeff.lynch

Hi Jeff,

There are several bugs around this during the beta, and all involved
either not running Vista with Admin rights or involving a non-English
language pack. Any chance that either of these fit your scenario?

Regards,

Bob Cooley [MSFT]

I've opened a support case with PSS on this issue and the support tech
agrees that this looks like a bug in the Outlook 2007 BCM installer
routine when installing on Vista. The issue has been sent to the product
group for review. Hopefully we'll see a work-around soon.

 

[Bob Cooley [MS]]

I can attest that it works fine on Vista RTM, as I personally have two boxes
running fine as well as many internal folks with the same configuration.


Can you try something for me? Try logging into the box as the original
local admin account, not a user with admin rights. See if that makes any
difference - it's obviously a permissions issue, so we just need to find out
how to get the proper privileges. Thanks for your patience!

Regards,

Bob

Bob,

No. I have tried this with the UAC on and off, using an account which is a
member of the local administrators group and the language is English. I've
opened a support case (SRX061211601264) and the support tech was able to
repro the issue on my machine. It looks as if the install routine does not
have sufficient privileges (TrustedInstaller) to write to the
"C:\Windows\system32\mapisvc.inf" file.

I've seen several other posts in the outlook newsgroups that would
"suggest" that no one has been able to install this on Vista RTM
successfully.

Any suggestions?

--
Jeff Lynch
MVP Windows Server System - Commerce Server
http://codebetter.com/blogs/jeff.lynch

Hi Jeff,

There are several bugs around this during the beta, and all involved
either not running Vista with Admin rights or involving a non-English
language pack. Any chance that either of these fit your scenario?

Regards,

Bob Cooley [MSFT]

I've opened a support case with PSS on this issue and the support tech
agrees that this looks like a bug in the Outlook 2007 BCM installer
routine when installing on Vista. The issue has been sent to the product
group for review. Hopefully we'll see a work-around soon.

--
Jeff Lynch
MVP Windows Server System - Commerce Server
http://codebetter.com/blogs/jeff.lynch


I finally found the file but it "seems" to have the proper permissions
for the TrustedInstaller.

Any ideas why this error is occuring?

--
Jeff Lynch
MVP Windows Server System - Commerce Server
http://codebetter.com/blogs/jeff.lynch


I am unable to install the Outlook 2007 BCM on Windows Vista Business
(RTM) due to the following error.

"Error 1913.Could not update the INI file
C:\Windows\system32\mapisvc.inf. Verify that the file exists and that
you can access it."

This file does NOT seem to exist on my Windows Vista Business client.

 

[Jeff Lynch [MVP]]

Bob,

I'm a little confused here. I have a local account setup when I installed
Vista which is a member of the Administrator's group on my workstation. I've
tried logging in with this account and installing but I still get the same
"Error 1913". I've also logged in with a domain account which also is a
member of the local Aministrator's group with the same result.

If you'd like to contact me about this offline please call 713-910-7700 or
email at (e-mail address removed) and remove the nospam. This
issue is blocking our evaluation of Outlook 2007 BCM as a replacement for
our current ACT system.

Any help is very greatly appreciated.

--
Jeff Lynch
MVP Windows Server System - Commerce Server
http://codebetter.com/blogs/jeff.lynch

I can attest that it works fine on Vista RTM, as I personally have two
boxes running fine as well as many internal folks with the same
configuration.

Can you try something for me? Try logging into the box as the original
local admin account, not a user with admin rights. See if that makes any
difference - it's obviously a permissions issue, so we just need to find
out how to get the proper privileges. Thanks for your patience!

Regards,

Bob

Bob,

No. I have tried this with the UAC on and off, using an account which is
a member of the local administrators group and the language is English.
I've opened a support case (SRX061211601264) and the support tech was
able to repro the issue on my machine. It looks as if the install routine
does not have sufficient privileges (TrustedInstaller) to write to the
"C:\Windows\system32\mapisvc.inf" file.

I've seen several other posts in the outlook newsgroups that would
"suggest" that no one has been able to install this on Vista RTM
successfully.

Any suggestions?

--
Jeff Lynch
MVP Windows Server System - Commerce Server
http://codebetter.com/blogs/jeff.lynch

Hi Jeff,

There are several bugs around this during the beta, and all involved
either not running Vista with Admin rights or involving a non-English
language pack. Any chance that either of these fit your scenario?

Regards,

Bob Cooley [MSFT]

I've opened a support case with PSS on this issue and the support tech
agrees that this looks like a bug in the Outlook 2007 BCM installer
routine when installing on Vista. The issue has been sent to the
product group for review. Hopefully we'll see a work-around soon.

--
Jeff Lynch
MVP Windows Server System - Commerce Server
http://codebetter.com/blogs/jeff.lynch


I finally found the file but it "seems" to have the proper permissions
for the TrustedInstaller.

Any ideas why this error is occuring?

--
Jeff Lynch
MVP Windows Server System - Commerce Server
http://codebetter.com/blogs/jeff.lynch


I am unable to install the Outlook 2007 BCM on Windows Vista Business
(RTM) due to the following error.

"Error 1913.Could not update the INI file
C:\Windows\system32\mapisvc.inf. Verify that the file exists and that
you can access it."

This file does NOT seem to exist on my Windows Vista Business client.

 

[Luther]

Unlike Xp, being a member of the Vista administrators group does not
grant the user all admin privileges. Some things are reserved for the
administrator only.

Have you tried backing up and deleting the mapisvc.inf file before
doing a BCM install? Perhaps BCM Setup will create a new one.

Bob,

I'm a little confused here. I have a local account setup when I installed
Vista which is a member of the Administrator's group on my workstation. I've
tried logging in with this account and installing but I still get the same
"Error 1913". I've also logged in with a domain account which also is a
member of the local Aministrator's group with the same result.

If you'd like to contact me about this offline please call 713-910-7700 or
email at (e-mail address removed) and remove the nospam. This
issue is blocking our evaluation of Outlook 2007 BCM as a replacement for
our current ACT system.

Any help is very greatly appreciated.

--
Jeff Lynch
MVP Windows Server System - Commerce Server
http://codebetter.com/blogs/jeff.lynch

I can attest that it works fine on Vista RTM, as I personally have two
boxes running fine as well as many internal folks with the same
configuration.

Can you try something for me? Try logging into the box as the original
local admin account, not a user with admin rights. See if that makes any
difference - it's obviously a permissions issue, so we just need to find
out how to get the proper privileges. Thanks for your patience!

Regards,

Bob

Bob,

No. I have tried this with the UAC on and off, using an account which is
a member of the local administrators group and the language is English.
I've opened a support case (SRX061211601264) and the support tech was
able to repro the issue on my machine. It looks as if the install routine
does not have sufficient privileges (TrustedInstaller) to write to the
"C:\Windows\system32\mapisvc.inf" file.

I've seen several other posts in the outlook newsgroups that would
"suggest" that no one has been able to install this on Vista RTM
successfully.

Any suggestions?

--
Jeff Lynch
MVP Windows Server System - Commerce Server
http://codebetter.com/blogs/jeff.lynch


Hi Jeff,

There are several bugs around this during the beta, and all involved
either not running Vista with Admin rights or involving a non-English
language pack. Any chance that either of these fit your scenario?

Regards,

Bob Cooley [MSFT]

I've opened a support case with PSS on this issue and the support tech
agrees that this looks like a bug in the Outlook 2007 BCM installer
routine when installing on Vista. The issue has been sent to the
product group for review. Hopefully we'll see a work-around soon.

--
Jeff Lynch
MVP Windows Server System - Commerce Server
http://codebetter.com/blogs/jeff.lynch


I finally found the file but it "seems" to have the proper permissions
for the TrustedInstaller.

Any ideas why this error is occuring?

--
Jeff Lynch
MVP Windows Server System - Commerce Server
http://codebetter.com/blogs/jeff.lynch


I am unable to install the Outlook 2007 BCM on Windows Vista Business
(RTM) due to the following error.

"Error 1913.Could not update the INI file
C:\Windows\system32\mapisvc.inf. Verify that the file exists and that
you can access it."

This file does NOT seem to exist on my Windows Vista Business client.

 

[Jeff Lynch]

I've gotten this to install on Vista Ultimate with no issues. I'll be wiping
and reloading Vista Business and see what happens.

--
Best regards,

Jeff Lynch
MVP Windows Server System - Commerce Server
http://codebetter.com/blogs/jeff.lynch

Unlike Xp, being a member of the Vista administrators group does not
grant the user all admin privileges. Some things are reserved for the
administrator only.

Have you tried backing up and deleting the mapisvc.inf file before
doing a BCM install? Perhaps BCM Setup will create a new one.

Bob,

I'm a little confused here. I have a local account setup when I installed
Vista which is a member of the Administrator's group on my workstation.
I've
tried logging in with this account and installing but I still get the
same
"Error 1913". I've also logged in with a domain account which also is a
member of the local Aministrator's group with the same result.

If you'd like to contact me about this offline please call 713-910-7700
or
email at (e-mail address removed) and remove the nospam. This
issue is blocking our evaluation of Outlook 2007 BCM as a replacement for
our current ACT system.

Any help is very greatly appreciated.

--
Jeff Lynch
MVP Windows Server System - Commerce Server
http://codebetter.com/blogs/jeff.lynch

I can attest that it works fine on Vista RTM, as I personally have two
boxes running fine as well as many internal folks with the same
configuration.

Can you try something for me? Try logging into the box as the original
local admin account, not a user with admin rights. See if that makes
any
difference - it's obviously a permissions issue, so we just need to
find
out how to get the proper privileges. Thanks for your patience!

Regards,

Bob

Bob,

No. I have tried this with the UAC on and off, using an account which
is
a member of the local administrators group and the language is
English.
I've opened a support case (SRX061211601264) and the support tech was
able to repro the issue on my machine. It looks as if the install
routine
does not have sufficient privileges (TrustedInstaller) to write to the
"C:\Windows\system32\mapisvc.inf" file.

I've seen several other posts in the outlook newsgroups that would
"suggest" that no one has been able to install this on Vista RTM
successfully.

Any suggestions?

--
Jeff Lynch
MVP Windows Server System - Commerce Server
http://codebetter.com/blogs/jeff.lynch


Hi Jeff,

There are several bugs around this during the beta, and all involved
either not running Vista with Admin rights or involving a non-English
language pack. Any chance that either of these fit your scenario?

Regards,

Bob Cooley [MSFT]

I've opened a support case with PSS on this issue and the support
tech
agrees that this looks like a bug in the Outlook 2007 BCM installer
routine when installing on Vista. The issue has been sent to the
product group for review. Hopefully we'll see a work-around soon.

--
Jeff Lynch
MVP Windows Server System - Commerce Server
http://codebetter.com/blogs/jeff.lynch


I finally found the file but it "seems" to have the proper
permissions
for the TrustedInstaller.

Any ideas why this error is occuring?

--
Jeff Lynch
MVP Windows Server System - Commerce Server
http://codebetter.com/blogs/jeff.lynch


I am unable to install the Outlook 2007 BCM on Windows Vista
Business
(RTM) due to the following error.

"Error 1913.Could not update the INI file
C:\Windows\system32\mapisvc.inf. Verify that the file exists and
that
you can access it."

This file does NOT seem to exist on my Windows Vista Business
client.

 

[Duwaditti]

Jeff,

I am experiencing the same issue. Did you get a resolution besides wiping
and reloading?

I've gotten this to install on Vista Ultimate with no issues. I'll be wiping
and reloading Vista Business and see what happens.

--
Best regards,

Jeff Lynch
MVP Windows Server System - Commerce Server
http://codebetter.com/blogs/jeff.lynch

Unlike Xp, being a member of the Vista administrators group does not
grant the user all admin privileges. Some things are reserved for the
administrator only.

Have you tried backing up and deleting the mapisvc.inf file before
doing a BCM install? Perhaps BCM Setup will create a new one.

Bob,

I'm a little confused here. I have a local account setup when I installed
Vista which is a member of the Administrator's group on my workstation.
I've
tried logging in with this account and installing but I still get the
same
"Error 1913". I've also logged in with a domain account which also is a
member of the local Aministrator's group with the same result.

If you'd like to contact me about this offline please call 713-910-7700
or
email at (e-mail address removed) and remove the nospam. This
issue is blocking our evaluation of Outlook 2007 BCM as a replacement for
our current ACT system.

Any help is very greatly appreciated.

--
Jeff Lynch
MVP Windows Server System - Commerce Server
http://codebetter.com/blogs/jeff.lynch


I can attest that it works fine on Vista RTM, as I personally have two
boxes running fine as well as many internal folks with the same
configuration.

Can you try something for me? Try logging into the box as the original
local admin account, not a user with admin rights. See if that makes
any
difference - it's obviously a permissions issue, so we just need to
find
out how to get the proper privileges. Thanks for your patience!

Regards,

Bob

Bob,

No. I have tried this with the UAC on and off, using an account which
is
a member of the local administrators group and the language is
English.
I've opened a support case (SRX061211601264) and the support tech was
able to repro the issue on my machine. It looks as if the install
routine
does not have sufficient privileges (TrustedInstaller) to write to the
"C:\Windows\system32\mapisvc.inf" file.

I've seen several other posts in the outlook newsgroups that would
"suggest" that no one has been able to install this on Vista RTM
successfully.

Any suggestions?

--
Jeff Lynch
MVP Windows Server System - Commerce Server
http://codebetter.com/blogs/jeff.lynch


Hi Jeff,

There are several bugs around this during the beta, and all involved
either not running Vista with Admin rights or involving a non-English
language pack. Any chance that either of these fit your scenario?

Regards,

Bob Cooley [MSFT]

I've opened a support case with PSS on this issue and the support
tech
agrees that this looks like a bug in the Outlook 2007 BCM installer
routine when installing on Vista. The issue has been sent to the
product group for review. Hopefully we'll see a work-around soon.

--
Jeff Lynch
MVP Windows Server System - Commerce Server
http://codebetter.com/blogs/jeff.lynch


I finally found the file but it "seems" to have the proper
permissions
for the TrustedInstaller.

Any ideas why this error is occuring?

--
Jeff Lynch
MVP Windows Server System - Commerce Server
http://codebetter.com/blogs/jeff.lynch


I am unable to install the Outlook 2007 BCM on Windows Vista
Business
(RTM) due to the following error.

"Error 1913.Could not update the INI file
C:\Windows\system32\mapisvc.inf. Verify that the file exists and
that
you can access it."

This file does NOT seem to exist on my Windows Vista Business
client.

 

[Duwaditti]

Jeff,

I won't think this would be supportted by any stretch of the imagation, but
this is what I had to do to make this work. First launch explorer as an
Administrator. Then take ownership of the Windows\System32 directory from
trustedinstaller. This went through some items and told me that I couldn't
take ownership of some logs. I closed the explorer window (based on
prompting from the change ownership window). Re-opened Explorer (as admin)
and then gave myself full controll over MAPISVC. Setup worked and I am now
using Outlook Business Connector 2007 on Vista.

let me know if this works for you.

I've gotten this to install on Vista Ultimate with no issues. I'll be wiping
and reloading Vista Business and see what happens.

--
Best regards,

Jeff Lynch
MVP Windows Server System - Commerce Server
http://codebetter.com/blogs/jeff.lynch

Unlike Xp, being a member of the Vista administrators group does not
grant the user all admin privileges. Some things are reserved for the
administrator only.

Have you tried backing up and deleting the mapisvc.inf file before
doing a BCM install? Perhaps BCM Setup will create a new one.

Bob,

I'm a little confused here. I have a local account setup when I installed
Vista which is a member of the Administrator's group on my workstation.
I've
tried logging in with this account and installing but I still get the
same
"Error 1913". I've also logged in with a domain account which also is a
member of the local Aministrator's group with the same result.

If you'd like to contact me about this offline please call 713-910-7700
or
email at (e-mail address removed) and remove the nospam. This
issue is blocking our evaluation of Outlook 2007 BCM as a replacement for
our current ACT system.

Any help is very greatly appreciated.

--
Jeff Lynch
MVP Windows Server System - Commerce Server
http://codebetter.com/blogs/jeff.lynch


I can attest that it works fine on Vista RTM, as I personally have two
boxes running fine as well as many internal folks with the same
configuration.

Can you try something for me? Try logging into the box as the original
local admin account, not a user with admin rights. See if that makes
any
difference - it's obviously a permissions issue, so we just need to
find
out how to get the proper privileges. Thanks for your patience!

Regards,

Bob

Bob,

No. I have tried this with the UAC on and off, using an account which
is
a member of the local administrators group and the language is
English.
I've opened a support case (SRX061211601264) and the support tech was
able to repro the issue on my machine. It looks as if the install
routine
does not have sufficient privileges (TrustedInstaller) to write to the
"C:\Windows\system32\mapisvc.inf" file.

I've seen several other posts in the outlook newsgroups that would
"suggest" that no one has been able to install this on Vista RTM
successfully.

Any suggestions?

--
Jeff Lynch
MVP Windows Server System - Commerce Server
http://codebetter.com/blogs/jeff.lynch


Hi Jeff,

There are several bugs around this during the beta, and all involved
either not running Vista with Admin rights or involving a non-English
language pack. Any chance that either of these fit your scenario?

Regards,

Bob Cooley [MSFT]

I've opened a support case with PSS on this issue and the support
tech
agrees that this looks like a bug in the Outlook 2007 BCM installer
routine when installing on Vista. The issue has been sent to the
product group for review. Hopefully we'll see a work-around soon.

--
Jeff Lynch
MVP Windows Server System - Commerce Server
http://codebetter.com/blogs/jeff.lynch


I finally found the file but it "seems" to have the proper
permissions
for the TrustedInstaller.

Any ideas why this error is occuring?

--
Jeff Lynch
MVP Windows Server System - Commerce Server
http://codebetter.com/blogs/jeff.lynch


I am unable to install the Outlook 2007 BCM on Windows Vista
Business
(RTM) due to the following error.

"Error 1913.Could not update the INI file
C:\Windows\system32\mapisvc.inf. Verify that the file exists and
that
you can access it."

This file does NOT seem to exist on my Windows Vista Business
client.