Unable to install updates

[dstar]

This is an office computer and MS Office is apparently NOT authentic.
Everytime I try to download updates, it asks for the CD. I brought my CD
from home, it wasn't accepted. I ordered the free CDs from Microsoft, but
these were also not accepted.

Today, when the program crashed, I got the analysis report with the
following suggestion how to override the demand for a CD:

If you are asked for the original Office System CD-ROM

If you are asked for the original CD-ROM you used to install Office and you
don't have the CD-ROM available, make sure you are using the larger update
files. To do this, follow these steps:

Go to Office Update.
Click Check for Updates. Office Update will check your computer for updates
you need.

After Office Update checks your computer, click Options in the upper right
(just below the Go button).
On the Options for using Office Update page, select Use larger update files
that should not require access to my product CD or network installation
location.
Click Save. Office Update will check your computer again for updates you need.

After Office Update checks your computer, click the Agree and Install button
to install the updates.

I did this, but it's still asking for the CD.

 

[Jabez Gan]

Hey,

The larger file it meant means the fullfile.

May I know what update are you trying to install? and what version of Office
are you using?

 

[dstar]

I'm basically trying to install every single update for the last couple of
years. This specific one is the Core update for MS Office 2000 SR-1.

I'm not sure of other names of the updates. I wanted to get this one in
first before I did the smaller ones.

 

[Jabez Gan]

Hey,

Please try downloading this Office 2000 SP1 full package file:
http://download.microsoft.com/download/office2000prem/adminup2/SR-1a/WIN98/EN-US/O2KSR1aDL.EXE

It's 48MB and after downloading, try running it and see if you can get it
installed.

Hope this helps.

 

[Chris Schatte]

dstar,
To install the sr1a update for Office 2000 you will need the original
installation "authentic" cd of the same version installed on your pc.

Chris Schatte

 

[Susan Ramlet]

Hi, dstar,

Do you know who installed Office on this computer? You'll need to contact
them for the original CDs that were used, if the full file patch that Jabez
Gan recommends doesn't work.

This article may give you more information:

Why service packs, updates, and security patches may require the Office 2000
CD-ROM:
http://support.microsoft.com/default.aspx?scid=kb;en-us;828450

OFF2000: Why the Office 2000 SR-1/SR-1a Update Requires the Office 2000 CDs:
http://support.microsoft.com/default.aspx?scid=kb;en-us;255499

 

[NaLei]

This a problem I'm having also,was this problem ever solved?