Unable to open, crashdumps, please advise.

[highway49]

This is so far beyond my understanding....would someone give me a clue
if this is an excel problem or a mac problem. i think it is a specific
document problem, as excel will open a blank worksheet easily.

What does this mean? -----copied and pasted:

Mac OS X Version 10.2.6 (Build 6L60)
Sep 8 20:59:46 iMac-PJ WindowServer[190]: CGXDisableUpdate: Updates
disabled by connection 0x4f0f for over 1.000000 seconds

Sep 8 20:59:52 iMac-PJ WindowServer[190]: CGXDisableUpdate: Updates
disabled by connection 0x5307 for over 1.000000 seconds

Sep 8 21:00:24 iMac-PJ /Applications/Microsoft Office X/Microsoft
Excel: *** Warning: ATSUMeasureText has been deprecated. Use
ATSUGetUnjustifiedBounds instead. ***

Sep 8 21:00:25 iMac-PJ WindowServer[190]: orderWindow: Invalid other
window

2003-09-08 21:00:34.088 Microsoft Excel[462] CFLog (0):
CFPropertyListCreateFromXMLData(): plist parse failed; the data is
not proper UTF-8. The file name for this data could be:
com.apple.LaunchServices.000393daf4ae.plist --
/Users/pj/Library/Preferences/ByHost/
The parser will retry as in 10.1, but the problem should be corrected
in the plist.
Sep 8 21:00:25 iMac-PJ WindowServer[190]: orderWindow: Invalid other
window

Sep 8 21:00:34 iMac-PJ crashdump: Crash report written to:
/Users/pj/Library/Logs/CrashReporter/Microsoft Excel.crash.log

......end copied text.

The crash log reports a bad access exception, kern invalid address.

thanks for any help, suggestions, pointers, or clues.

H49

 

[carolynp]

Same problem - no answers.

I am using OS X 10.2.6 and could not open Excel before or after
installing Office X updates 10.1.4 and 10.1.5. Crash log says kern
invalid address.

I also cannot open PowerPoint and that says kern protection failure.

I could find nothing at the mactopia site about anything like this.

Clueless.

 

[Jim Gordon]

Hi 49,

A lot depends upon what you were trying to open, where the file is located,
and how you were trying to open it. Does this happen with all files or just
one in particular? If you could follow-up by posting the additional
information people may be able to offer some suggestions to help you.

-Jim Gordon
Mac MVP

All responses should be made to this newsgroup within the same thread.
Thanks.

About Microsoft MVPs:
http://www.mvps.org/

Search for help with the free Google search Excel add-in:
<http://www.rondebruin.nl/Google.htm>

 

[highway49]

Thanks for the response, Jim.

It is probably a single document problem. I sent the file to a Windows
machine, opened it fine there, resaved it with a small name change, sent
it back to the Mac, and it opened fine. Went to save it and it choked on
the "name". I took out a dash, and it saved fine. Who knew?

The original document was inside the home/documents/PJRecord folder. I
tried opening it three ways; from an alias in my favorites folder, by
double clicking the original document, and by opening it from within
Excel. Did the same thing below all times.

I did not find the exact plist file noted below. I did find a similar
one: com.apple.LaunchServices.plist. But it was not in the ByHost
folder; it was just in the Preferences folder. I started to trash that,
but thought I would try to recover the file as noted above, instead.

I have a functional new document now. I am still interested in what
happened, whether this was something in the document itself, or if the
document was causing some systemic error. I wonder if there is something
in the document that will re-occur at some future time, with Murphy's
law controlling all things.

Thanks in advance for any help.
H49

Hi 49,

A lot depends upon what you were trying to open, where the file is located,
and how you were trying to open it. Does this happen with all files or just
one in particular? If you could follow-up by posting the additional
information people may be able to offer some suggestions to help you.

-Jim Gordon
Mac MVP

All responses should be made to this newsgroup within the same thread.
Thanks.

About Microsoft MVPs:
http://www.mvps.org/

Search for help with the free Google search Excel add-in:
<http://www.rondebruin.nl/Google.htm>

----------

This is so far beyond my understanding....would someone give me a clue
if this is an excel problem or a mac problem. i think it is a specific
document problem, as excel will open a blank worksheet easily.

What does this mean? -----copied and pasted:

Mac OS X Version 10.2.6 (Build 6L60)
Sep 8 20:59:46 iMac-PJ WindowServer[190]: CGXDisableUpdate: Updates
disabled by connection 0x4f0f for over 1.000000 seconds

Sep 8 20:59:52 iMac-PJ WindowServer[190]: CGXDisableUpdate: Updates
disabled by connection 0x5307 for over 1.000000 seconds

Sep 8 21:00:24 iMac-PJ /Applications/Microsoft Office X/Microsoft
Excel: *** Warning: ATSUMeasureText has been deprecated. Use
ATSUGetUnjustifiedBounds instead. ***

Sep 8 21:00:25 iMac-PJ WindowServer[190]: orderWindow: Invalid other
window

2003-09-08 21:00:34.088 Microsoft Excel[462] CFLog (0):
CFPropertyListCreateFromXMLData(): plist parse failed; the data is
not proper UTF-8. The file name for this data could be:
com.apple.LaunchServices.000393daf4ae.plist --
/Users/pj/Library/Preferences/ByHost/
The parser will retry as in 10.1, but the problem should be corrected
in the plist.
Sep 8 21:00:25 iMac-PJ WindowServer[190]: orderWindow: Invalid other
window

Sep 8 21:00:34 iMac-PJ crashdump: Crash report written to:
/Users/pj/Library/Logs/CrashReporter/Microsoft Excel.crash.log

.....end copied text.

The crash log reports a bad access exception, kern invalid address.

thanks for any help, suggestions, pointers, or clues.

H49

 

[Jim Gordon]

Hi

Microsoft Windows operating systems are not as lenient as MacOS is
concerning special characters in file names. Your best bet is to stick with
letters, numbers, and underscores and keep the file names fairly short.

-Jim Gordon
Mac MVP

All responses should be made to this newsgroup within the same thread.
Thanks.

About Microsoft MVPs:
http://www.mvps.org/

Search for help with the free Google search Excel add-in:
<http://www.rondebruin.nl/Google.htm>

----------

Thanks for the response, Jim.

It is probably a single document problem. I sent the file to a Windows
machine, opened it fine there, resaved it with a small name change, sent
it back to the Mac, and it opened fine. Went to save it and it choked on
the "name". I took out a dash, and it saved fine. Who knew?

The original document was inside the home/documents/PJRecord folder. I
tried opening it three ways; from an alias in my favorites folder, by
double clicking the original document, and by opening it from within
Excel. Did the same thing below all times.

I did not find the exact plist file noted below. I did find a similar
one: com.apple.LaunchServices.plist. But it was not in the ByHost
folder; it was just in the Preferences folder. I started to trash that,
but thought I would try to recover the file as noted above, instead.

I have a functional new document now. I am still interested in what
happened, whether this was something in the document itself, or if the
document was causing some systemic error. I wonder if there is something
in the document that will re-occur at some future time, with Murphy's
law controlling all things.

Thanks in advance for any help.
H49

Hi 49,

A lot depends upon what you were trying to open, where the file is located,
and how you were trying to open it. Does this happen with all files or just
one in particular? If you could follow-up by posting the additional
information people may be able to offer some suggestions to help you.

-Jim Gordon
Mac MVP

All responses should be made to this newsgroup within the same thread.
Thanks.

About Microsoft MVPs:
http://www.mvps.org/

Search for help with the free Google search Excel add-in:
<http://www.rondebruin.nl/Google.htm>

----------

This is so far beyond my understanding....would someone give me a clue
if this is an excel problem or a mac problem. i think it is a specific
document problem, as excel will open a blank worksheet easily.

What does this mean? -----copied and pasted:

Mac OS X Version 10.2.6 (Build 6L60)
Sep 8 20:59:46 iMac-PJ WindowServer[190]: CGXDisableUpdate: Updates
disabled by connection 0x4f0f for over 1.000000 seconds

Sep 8 20:59:52 iMac-PJ WindowServer[190]: CGXDisableUpdate: Updates
disabled by connection 0x5307 for over 1.000000 seconds

Sep 8 21:00:24 iMac-PJ /Applications/Microsoft Office X/Microsoft
Excel: *** Warning: ATSUMeasureText has been deprecated. Use
ATSUGetUnjustifiedBounds instead. ***

Sep 8 21:00:25 iMac-PJ WindowServer[190]: orderWindow: Invalid other
window

2003-09-08 21:00:34.088 Microsoft Excel[462] CFLog (0):
CFPropertyListCreateFromXMLData(): plist parse failed; the data is
not proper UTF-8. The file name for this data could be:
com.apple.LaunchServices.000393daf4ae.plist --
/Users/pj/Library/Preferences/ByHost/
The parser will retry as in 10.1, but the problem should be corrected
in the plist.
Sep 8 21:00:25 iMac-PJ WindowServer[190]: orderWindow: Invalid other
window

Sep 8 21:00:34 iMac-PJ crashdump: Crash report written to:
/Users/pj/Library/Logs/CrashReporter/Microsoft Excel.crash.log

.....end copied text.

The crash log reports a bad access exception, kern invalid address.

thanks for any help, suggestions, pointers, or clues.

H49

 

[highway49]

Hi

Microsoft Windows operating systems are not as lenient as MacOS is
concerning special characters in file names. Your best bet is to stick with
letters, numbers, and underscores and keep the file names fairly short.

-Jim Gordon
Mac MVP

snip>>>
Jim, just to clarify....it was the Mac that choked when trying to save
using the same name that the Wins machine had used. The Mac finally
saved properly when I took out the dash. First time in years that I had
a Mac choke on a "special character" .

i'm still not sure if the original problem was an excel or a system
problem.

- H49