unable to open default e-mail folders.

  • Thread starter Alan Nessssssss
  • Start date
A

Alan Nessssssss

When I try to open Outlook, I get an error message:

"Unable to open your default email folders. An unexpected error has
occurred. MAPI was unable to load the information service gwmsp1.dll. Be
sure the device is correctly installed and configured."

Then the program just shut down. I can't even get into Outlook to check
anything. It just shuts down.
 
M

Milly Staples [MVP - Outlook]

Do you or did you use Groupwise?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After searching google.groups.com and finding no answer, Alan Nessssssss
asked:

| When I try to open Outlook, I get an error message:
|
| "Unable to open your default email folders. An unexpected error has
| occurred. MAPI was unable to load the information service
| gwmsp1.dll. Be sure the device is correctly installed and
| configured."
|
| Then the program just shut down. I can't even get into Outlook to
| check anything. It just shuts down.
 

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