Unable to open document. "This error may appear because an antivir

N

New Jersey

When I closed my document, there was a error. Now, the file is no longer
visible on my hard drive. I launched Microsoft Word and tried to open the
document from recent documents. I received the error message:

This error may appear because an antivirus program is not allowing the file
to open. This can be caused by either:
The antivirus program needs to be updated due to a compability problem with
this program.
There is a virus in the file but the antivirus program cannot properly
remove or process the virus that it has found.

For more information about this issue, see the Microsoft Knowledge Base
article 835404.
 
T

Terry Farrell

If you are using Norton AV, open NAV and disable the Office Plug-in. If you
are using a different AV, then check with he AV support to see how to
disable the AV from doing this.
 

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