Unable to open documents (Word)

[KentF]

Hi - after installing the TR I am now unable to open any documents previously
saven in any format (2003/2007).

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http://www.microsoft.com/office/com...a&dg=microsoft.public.word.application.errors

 

[TF]

Did you delete the Building Block.dotx file?

 

[Simon W]

Terry

the same thing has happened to me. How do I know if I deleted the building
block.dotx file? And if I have, how do you undelete it? any suggestions?

thanks

Simon

 

[TF]

1. Close Word.
2. Go to your user building blocks directory (\Documents and Settings\<user
name>\Application Data\Microsoft\Document Building Blocks on Windows XP,
\users\<user name>\app data\roaming\\Microsoft\Document Building Blocks).
3. Go into any subdirectories and delete your Building Blocks.dotx file.
4. Reboot Word will regenerate the file for you.

 

[Simonw]

Many thanks Terry

I deleted the Norton Anti virus office plug in as suggested elsewhere and
also the Building blocks dotx file and it now works fine.

thanks again

 

[KentF]

Hi all
Once I removed the Nortons office plug in everything was fine. I did note
the Building blocks dotx file - but that did not seem to make much
difference. I am sure that it was the Nortond Plug-in casuing the problem.
Many thanks
KentF