Unable to open email attachments

[gcolbert]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel
Email Client: imap

I am unable to open email attachments I receive that are in Word, Excel, PowerPoint and Adobe. This is an intermittent problem in that it does not happen all the time. However, when it does happen, I can open Mail, retrieve the message and open the attachment with no problem, so it's definitely an Entourage issue. What can I do to fix this?

I am using OfficeMac 2008 Home & Student edition for Word, Excel & Powerpoint.

 

[Diane Ross]

I am unable to open email attachments I receive that are in Word, Excel,
PowerPoint and Adobe. This is an intermittent problem in that it does not
happen all the time. However, when it does happen, I can open Mail, retrieve
the message and open the attachment with no problem, so it's definitely an
Entourage issue. What can I do to fix this?

Make sure you have downloaded the entire message. Check in your Account
under the Options tab and be sure you don't have partially download messages
checked.

--
Diane
Entourage Help Page <http://www.entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://tinyurl.com/bzcrjy> <-- Entourage mailing list
Twitter: follow <http://twitter.com/entouragehelp>

 

[Ed Kimball]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel
Email Client: imap

I am unable to open email attachments I receive that are in Word, Excel,
PowerPoint and Adobe. This is an intermittent problem in that it does not
happen all the time. However, when it does happen, I can open Mail, retrieve
the message and open the attachment with no problem, so it's definitely an
Entourage issue. What can I do to fix this?

I am using OfficeMac 2008 Home & Student edition for Word, Excel & Powerpoint.

Normally when you have a large message on an IMAP server, Entourage does not
download the entire message. In that case you will see a link in the message
address section saying "Receive entire message". Click on that before trying
to download the attachment.

Or, as Diane suggested, in the Account Settings, go to the Options tab and
uncheck "Partially download messages...". Then Entourage will always
download the entire message, no matter how big it is.

Hope this helps.

 

[gcolbert]

Make sure you have downloaded the entire message. Check in your Account

under the Options tab and be sure you don't have partially download messages
checked.

--
Diane
Entourage Help Page
Entourage Help Blog
YouTalk Twitter: follow

I'll do that, as I had that box checked. Hopefully that will solve my problem.