Unable to open/expand the file menu - Word 2003/SP3

[butter]

When in Word I am unable to open/expand the file menu. It just highlights
the word "File" but nothing happens when I click on it. All other menu's
work just fine.

I have ran a detect/repair but that did not work.

Any help would be appreciated.

 

[Jay Freedman]

Go to Tools > Customize > Toolbars. Select "Menu Bar" in the list and click
the Reset button.

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Regards,
Jay Freedman
Microsoft Word MVP
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[Stefan Blom]

See http://word.mvps.org/FAQs/AppErrors/MissingMenusEtc.htm.

 

[butter]

I have tried this but it did not work. Thanks for the suggestion. Any other
ideas?

 

[Jay Freedman]

As Stefan suggested in another reply to your original post, try
http://word.mvps.org/FAQs/AppErrors/MissingMenusEtc.htm.

 

[butter]

Using the winword.exe /a works when launching Word but if I close Word and
double click on a file it fails again. I tried deleting the Data registry
key and relaunched Word but still no luck. The Data registry was not
re-created.

Brian

 

[Stefan Blom]

Are you on a corporate network? If so, you may not have write access to the
registry.

If this is a home computer, or at least a computer where you are the
Administrator, you could try deleting the whole Word key in the registry
instead.

 

[butter]

I am on a corporate network. If I delete the entire Word key will I need to
reinstall?

Brian

 

[Stefan Blom]

I don't see why a reinstall should be required. On the other hand, if your
account doesn't have the proper rights to recreate the registry entries, I'm
not sure what would happen. :-( With the company, is there an
Administrator who could assist you?