Unable to open Print Layout View or scroll past certain point

[Jim]

Hi,

I have a fairly large Word 2003 document (2.5Mb) with Smartdraw pictures in
it, all was well until recently when I open the file it will not show it in
'Print Layout View' nor will it scroll past a certain point.
You can download the file here:
http://192.168.1.180:9000/?location=/public/CHAPTER - Bovine Viral Diarrhoeav2.doc

I can open the document at work (Word 2003) without any problems and have
uninstalled and re-installed Word on my laptop, but no improvements. Please
help!

 

[Jay Freedman]

No one outside your internal network will be able to download the document
because the IP address in your URL is a local (NAT) address behind your router.

Anyway, try selecting the document in the Open dialog, clicking the down arrow
next to the Open button, and choosing the Open and Repair item.

If that doesn't work, try running Word in safe mode by holding down the Ctrl key
while starting. That will prevent Word from loading any add-ins or using its
registry information. Then try your document. If that works, see
http://word.mvps.org/FAQs/AppErrors/ProblemsStartingWord.htm for further
troubleshooting steps.

BTW, an uninstall/reinstall cycle almost never solves any problems in Word. The
culprit is almost always a damaged or poorly written add-in, a damaged
Normal.dot template, or a bad registry entry, and uninstall/reinstall doesn't
remove any of them unless you do a complete scrub and know where to look.

--
Regards,
Jay Freedman
Microsoft Word MVP
Email cannot be acknowledged; please post all follow-ups to the newsgroup so all
may benefit.

 

[Jim]

Jay,

Apologies for the NAS file, still getting my head around how that works! The
file is available here:
http://tinyurl.com/kj4h3f

No joy with either (Open and repair or Safe mode) any other ideas? As an
update the file opens fine on my wife's laptop and my work laptop (both
running Word 2003 on XP) but NOT on my laptop (running Word 2003 on Vista).
I have tried cutting and pasting the whole document into a new file on an XP
machine then saving and opening that on my Vista, that will show the Print
Layout, but will not allow scrolling past a ceratin point. The document map
shows that the rest of the document exists but cannot jump ahead of the same
point.

Any other ideas appreciated!

Jim

 

[Terry Farrell]

There is nothing wrong with the document. It opens, scrolls, edits and does
everything it should do in all views.

So the problem is with your PC and not with the document. I suggest that the
first thing to do is to clear out all the temp junk. Download the following
temp file cleaner to clean out your system.
http://software.addpcs.com/tfc/index.php

After cleaning out your temp files, check in the internet support sites for
your printer driver and graphics driver and make sure that you have the
latest drivers. Then delete and reinstall the printer: then update the new
graphics driver.

Now test Word again.

 

[Jim]

Thanks for the reply Terry, are you opening on XP or Vista?

Jim

 

[Terry Farrell]

Vista

Terry

Thanks for the reply Terry, are you opening on XP or Vista?

Jim

 

[Jim]

Thanks Terry, will get onto that tonight and report back tomorrow - thanks

Jim

 

[Terry Farrell]

Good luck with it.

Terry

Thanks Terry, will get onto that tonight and report back tomorrow - thanks

Jim