Unable to open the Outlook Window. The set of folders could not b

[D303M]

Have a user that when you try to open outlook you receive the error :

Unable to open the Outlook Window. The set of folders could not be opened.
The server is not available

The user has a couple of PST files. Ran SCANPST and the files were repaired
but still get the same problem. I looged onto the users machine and was able
to open outlook just fine. As a test I tried to open the the users PST files
and did so with no problem so it looks like they are not corrupt.

I renamed his OST file and started outlook with the /resetfolders option but
still get the same error.

When I go to another machine and logon as that user and try to open outlook
I receive the error:

unable to open your default email folders. The file c:\documets and
settings\user name\local settings\application data\microsoft\outlook.ost is
not an offline folder file.

Any ideas on what else I can try.

OWA works fine for this user.

 

[stodj]

Try removing the user's local Outlook Profile and recreate.