Unable to open word document after saving it

[Mike Storms]

Hi,

I'm running XP Home with Office XP. I can create a WORD
document but after I save it, and then try to re-open I
can't do it. Any ideas???

Mike

 

[Mike Storms]

i have norton enterprise 7.61 installed.... i had 2002
norton but un-installed it.... could i un-install
reinstall office xp? would that work????

 

[Suzanne S. Barnhill]

Here's Office MVP Beth Melton's answer on that one:

Norton CE does not have the Office Plug-in option however if Norton AV was
installed on the computer and then later Norton CE was installed then the
Office Plug-in DLL could still be registered. I found this to be the case
when an OEM version of Norton was preinstalled.

First search your local drive for: officeav.dll

If you find it then go to Start/Run and run the following command:

regsvr32 /u "<path>\officeav.dll"

Here is a KB article that provides a few additional details. As on the
Symantec site, it does not include information on Norton CE but it will
contain additional details on the unregister command if you need them:
http://support.microsoft.com/?kbid=329820

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://www.mvps.org/word
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