Unable to open Word files

[smeyel]

This problem applies to all my Office programs, but Word is the one I need to
use right now. I can start Word by going to my start menu and selecting the
program, but I cannot open any of my Word documents (either by File-Open, or
by double clicking the file's icon). If I already have Word running and try
to open a file, "Running Virus Scan..." appears at the bottom of the window,
and the program freezes up. Going into Windows Task Manager, it shows that
WinWord.exe is using 100% of my CPU. Now if I try to open Word by double
clicking on one of my Word documents, the program freezes up during the
program startup window.
This is a new install of Office 2003 (within 2-3 weeks), and I am using XP
home edition SP2. I recently used McAfee Quickclean to clean up my computer,
and I am wondering if I mistakenly deleted an essential Office program file
or extension.

 

[Suzanne S. Barnhill]

Are you using Norton AntiVirus? If so, disable its Office Plug-in. If you
have ever had NAV installed (even if you no longer use it), the DLL for the
Office
Plug-in could still be registered.

Search for : officeav.dll

If you find it then go to Start/Run and run the following command:

regsvr32 /u "<path>\officeav.dll"

This KB article provides a few additional details:
http://support.microsoft.com/?kbid=329820

 

[smeyel]

I don't believe I've ever had Norton on my computer. I searched for
officeav.dll, and came up with no results. I am currently using McAfee
Guardian (Internet Security, Personal Firewall).

 

[Guest]

Susan,

Thank you for the ANSWER! Norton was the problem for me
also. This solution should be posted in bold highlight on
the Microsoft word support center

Pat Thronson
XP-pro Office2003 NIS2003

 

[Alf Tupper]

That fixed it for me!! I've spent hours trying to resolve this problem.
Thankyou very much for the information.