unable to open word

T

Tom

I downloaded Microsoft "Fix" for WindowsXP, then
installed WinFaxPro 10.02. Went to lauch WORD which is
in Microsoft Suites and got "Word encountered a problem,
unable to open etc etc. This happened on only TWO users
on the computer. I contacted DELL and followed their
instructions from the run menu type "C:\Program
Files\Microsoft Office\Office\Winword.exe" /a . Word
opened correctly on all users. I then quit applications,
went to "FIND" and typed Normal.dot and deleted it as
instructed. Tried word again and now it will not open in
ANY user on the computer using the "Programs" or
the "Shortcut". Uninstalled and reinstalled. Still no
good. Did the Microsoft XP "FIX" mess me up? How do I
fix WORD to open without having to go to "RUN"?
 

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