Unable to place new items on Calendar

[Amanda]

I have a user on Windows XP and Office XP that is unable
to add a new calendared event to his calendar. As soon as
he clicks Save and Close in the calendar item, he gets the
message about Outlook has encountered a problem, sorry for
the inconvenience. When I view the details of the error,
it references mso.dll

All Office XP Service Pack 3 has been applied.

I would appreciate any assistance in getting this matter
resolved immediately.

 

[SJN]

Have you tried removing Outlook XP and reinstalling it
again?

However before that:

Check the users calendar properties and select Permission
level to Author, apply changes.

Regards,

SJN

 

[Robert Crayk]

Is it ms09.dll, if it is try renaming the offending file name and do a
Detect and Repair, you will need your install media

 

[Guest]

I have completely removed Outlook XP and re-installed it
and get the same result. I'll check the permision level.
Thanks!

 

[SJN]

Did changing the Permissions work? If not go to Help in
Outlook and try a Detect and Repair. Let me know the
outcome.

Regards,

SJN