Unable to print emails from a certain individual

[Ed]

Hi all,

I (and others) can't seem to print emails from a specific person. I hit
print, and then nothing happens. I've tried troubleshooting the issue and
can't seem to figure it out. She uses WinXP Pro with Outlook 2003, with Word
to edit emails.

A client of hers said this of her emails:

"your emails are unprintable as the English text is converted into some kind
of encryption;"

"we are unable to print copies as the English text converts into some sort
of encryption code rendering print-outs unreadable and useless. the print
out reads something along the lines of this: !%&()#$#@ etc etc etc"

I don't even get that far; nothing even prints.

Also, not sure if this has anything to do with it, but she keeps getting a
pop-up:

"One or more ActiveX controls could not be displayed because either:
1) Your current security settings prohibit running ActiveX controls on this
page, or
2) You have bocked a publisher of one of the controls.

As a result, the page may not display correctly."

Any ideas? Ideally, she'd like to continue using Word as the email editor.

Thank you,
Ed

 

[buzzmark]

Is the correspondent using HTML as the email format? And is she using an
automatic email signature file?

Regards,
Mark OMC

 

[esarkissian]

Yes, she is using HTML, however she is also using Word as the email editor.
She is using a signature... I tried turning it off and the problem still
persists. I'm pretty sure the problem is Word, but rather than just turn it
off, I'm hoping to fix it somehow. :/

Thanks,
Ed

 

[buzzmark]

OK, select Edit Message from the Edit menu. This should expose a 'tag'
character (a small box shape) placed immediately above the signature. Select
this tag and delete it and you should find you can now print the email.

Hope this works for you.
Buzz