Unable to print HTML messages

M

MelodyM

I have a user that has Outlook 2003 who receives email in HTML format, but
when he attempts to print the email he gets this error:

A Runtime Error has occurred. Do you wish to Debug?
Line: (different number each time)
Error: Unspecified error.

Then he will debug and receive the following error:

var fReallyUseStreamHeader = (fUseStreamHeader &&
(dialogArguments.__IE_OutlookHeader != null)); this._anMerge[1] =
(fReallyUseStreamHeader) ? 1 : 0; this._nStatus = ((fReallyUseStreamHeader) ?
0 : 1); this.AddFirstPage(); this._aaRect[this._nStatus][0].contentSrc =
(fReallyUseStreamHeader) ? dialogArguments.__IE_OutlookHeader
: this._strDocURL;
}
function CPrintDoc_PrintAllSubDocuments(fRecursionOK)
{
if (this._aDoc)
{
var nDocs = this._aDoc.length;
var i;
g_cLeftToPrint += nDocs;
for (i = 0; i < nDocs; i++)

We have tested with several printers and followed some online help
information I have found, but still cannot print any HTML emails. He can get
around this problem by using our webmail site.

Versions:
Office 2003 11.8118.8132
Windows XP SP2
IE 7.0.5730.11

Any help would be appreciated.

Thanks,

Melody M.
 
D

Diane Poremsky

Did you try a detect and repair in outlook? Can he print from IE? Outlook
uses IE's print engine for HTML messages.
 
M

MelodyM

The user can print from IE and the detect and repair on Office did not
correct the issue.

Melody

Diane Poremsky said:
Did you try a detect and repair in outlook? Can he print from IE? Outlook
uses IE's print engine for HTML messages.




MelodyM said:
I have a user that has Outlook 2003 who receives email in HTML format, but
when he attempts to print the email he gets this error:

A Runtime Error has occurred. Do you wish to Debug?
Line: (different number each time)
Error: Unspecified error.

Then he will debug and receive the following error:

var fReallyUseStreamHeader = (fUseStreamHeader &&
(dialogArguments.__IE_OutlookHeader != null)); this._anMerge[1] =
(fReallyUseStreamHeader) ? 1 : 0; this._nStatus =
((fReallyUseStreamHeader) ?
0 : 1); this.AddFirstPage(); this._aaRect[this._nStatus][0].contentSrc =
(fReallyUseStreamHeader) ? dialogArguments.__IE_OutlookHeader
: this._strDocURL;
}
function CPrintDoc_PrintAllSubDocuments(fRecursionOK)
{
if (this._aDoc)
{
var nDocs = this._aDoc.length;
var i;
g_cLeftToPrint += nDocs;
for (i = 0; i < nDocs; i++)

We have tested with several printers and followed some online help
information I have found, but still cannot print any HTML emails. He can
get
around this problem by using our webmail site.

Versions:
Office 2003 11.8118.8132
Windows XP SP2
IE 7.0.5730.11

Any help would be appreciated.

Thanks,

Melody M.
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