Unable to print in Word 2007

[Waldy]

Hi there,
when I try to print a document in Word 2007 the application
crashes, or I get a message saying Windows cannot print due to a problem
with the current printer setup. A dialog then opens with No Default Printer
appearing under the Default Printer lable even though I do have one set. A
list appears underneath, but the option to Set as Default Printer is
disabled.
All other programs including Excel e.t.c. can still print without a problem.

 

[Terry Farrell]

Setting the printer as default is a Windows action from the Control Panel,
Printer dialog. However, you should be able to select any printer from the
drop down list in Word's print dialog. Are you saying that you cannot select
the printer from the drop down list?

Have you tried deleting and reinstalling the printer making sure that you
have the latest driver from the manufacturer's support site?

 

[Waldy]

Hi Terry,

Setting the printer as default is a Windows action from the Control Panel,
Printer dialog. However, you should be able to select any printer from the
drop down list in Word's print dialog. Are you saying that you cannot
select the printer from the drop down list?

Yes I know you do that in Control Panel and a default printer is already
selected.

Yes I am saying that if you try to select a printer from the drop down, the
Name field stays blank.

Have you tried deleting and reinstalling the printer making sure that you
have the latest driver from the manufacturer's support site?

No, they are all network printers. If that was a problem, surely Excel
would not be able to print?

 

[Terry Farrell]

Because you can print from other apps doesn't mean there isn't a problem
with the printer. Have you been able to print from Word to that printer
previously?

Have you tried reinstalling the printer?

Have you tried the Diagnostics button in Word?

Terry

 

[Waldy]

Have you tried reinstalling the printer?
Yes.

Have you tried the Diagnostics button in Word?

Yes, something must be wrong as Word just crashed when I clicked the round
menu button to look for diagnostics.

There was one setup package issue and it has resolved the problem. Thanks!