unable to receive email in Outlook 2003

[cmf2357]

I have Verizon DSL. I've created an email account and followed all the steps
to set up this account. I would like to use Outlook 2003 for my email rather
than go to the 'net to use the account.
I have checked that I set up everything correctly. I can send email with
Outlook with no problem, but the only way I seem able to receive email is to
go to the Internet and sign on with Verizon.
Any suggestions? I'd appreciate any help.
Thanks.

 

[Brian Tillman]

I have Verizon DSL. I've created an email account and followed all
the steps to set up this account. I would like to use Outlook 2003
for my email rather than go to the 'net to use the account.
I have checked that I set up everything correctly. I can send email
with Outlook with no problem, but the only way I seem able to receive
email is to go to the Internet and sign on with Verizon.
Any suggestions? I'd appreciate any help.

What are the steps Verizon told you to use?

 

[cmf2357]

Brian:

Thanks for responding.
The steps from Verizon are:
Mail server settings-
Incoming mail server (POP3):incoming.verizon.net
Outgoing mail server (SMTP)utgoing.verizon.net
Your Verizon Online user name
Your Verizon Online Password

I have checked all of the above with Verizon's online email check and
received a message that everything was correct.

I am wondering if it isn't something else that I need to change/correct?
I'm not very savvy when it comes to the network settings.

As I said, I can send from Outlook but not receive. I get the messages I'm
sending myself by signing back into Verizon online and going to my email
there.

Thanks.

 

[DL]

And if within OL you use the Test Mail settings option (Accounts)
What error msg is given?

 

[Brian Tillman]

As I said, I can send from Outlook but not receive. I get the
messages I'm sending myself by signing back into Verizon online and
going to my email there.

Enable diagnostic logging and see exactly what transpires between the client
and the server.
http://support.microsoft.com/kb/300479/en-us

 

[Gordon]

Now I cannot send or receive email from OL. I tried the Test Mail and
received the following:
Task 'verizon mail-Sending report error (0x800CCC78): 'Unable to send the
message. Please verify the email address is in your account properties.
The
server responded:550 5.7.1 Authentication is required to send mail as
<[email protected]>'

Are you connected to the Internet through Verizon, or some other ISP?

 

[Brian Tillman]

I also did what you suggested, but don't have enough computer
knowledge to see what the log may have found. I need to have my hand
held with step by step or don't know exactly what I'm looking for.

So, post the contents of the log, makeing sure you do NOT include any real
mail addresses in the post. It seems you already did a couple of posts ago.
Always mung mail addresses you're going to post.

 

[Brian Tillman]

I hope this is what you wanted me to do:

Yes, that's what I wanted, but you should have masked the mail addresses
first.

This log shows no problems. There are multiple occurrences of this
sequence:

2007.01.04 09:18:26 POP3 (incoming.verizon.net): Finding host
2007.01.04 09:18:26 POP3 (incoming.verizon.net): Connecting to host
2007.01.04 09:18:27 POP3 (incoming.verizon.net): Connected to host
2007.01.04 09:18:28 POP3 (incoming.verizon.net): <rx> +OK Messaging
Multiplexor (Sun Java(tm) System Messaging Server 6.2-6.01 (built Apr 3
2006)) <[email protected]>
2007.01.04 09:18:28 POP3 (incoming.verizon.net): Authorizing to server
2007.01.04 09:18:28 POP3 (incoming.verizon.net): [tx] USER cmf2357
2007.01.04 09:18:28 POP3 (incoming.verizon.net): <rx> +OK password required
for user (e-mail address removed)
2007.01.04 09:18:28 POP3 (incoming.verizon.net): [tx] PASS *****
2007.01.04 09:18:28 POP3 (incoming.verizon.net): <rx> +OK Maildrop ready
2007.01.04 09:18:28 POP3 (incoming.verizon.net): Authorized to host
2007.01.04 09:18:28 POP3 (incoming.verizon.net): Connected to host
2007.01.04 09:18:28 POP3 (incoming.verizon.net): [tx] STAT
2007.01.04 09:18:28 POP3 (incoming.verizon.net): <rx> +OK 0 0
2007.01.04 09:18:28 POP3 (incoming.verizon.net): ==== Comparing server and
local blobs ====
2007.01.04 09:18:28 POP3 (incoming.verizon.net):
==========================================
2007.01.04 09:18:28 POP3 (incoming.verizon.net): Do deletions: LoS: yes,
DoN: yes
2007.01.04 09:18:28 POP3 (incoming.verizon.net): Disconnecting from host
2007.01.04 09:18:28 POP3 (incoming.verizon.net): [tx] QUIT
2007.01.04 09:18:28 POP3 (incoming.verizon.net): <rx> +OK
2007.01.04 09:18:28 POP3 (incoming.verizon.net): Disconnected from host


The "OK 0 0" line indictaes that the Verizon server is telling Outlook that
it has no messages fo download, so Outlook closes the connection until the
next send/receive. There are zero attempts to send messages, so apparently
your Outlook doesn't have anything waiting in Outbox. This log indicates
everything is just fine. There's nothing for Outlook to receive.