Milly--
There is a caveat with that MSKB because removal of one of the subkeys will
trash Add/Remove programs. It got the job done and I have Office 2007
running well, but I had to restore one of the reg subkeys to gett Add/Remove
back in shape on an XP box. I didn't have the problem removing the TRIAL
with Visty (sorry for the caps but I wanted to make the point that this
removal problem is with the Office 2007 trial that was offered after Office
RTM'd on Nov. 7, 2006.
LOL I try never to be in the 'whining phase' but you're mixing the Beta up
with the finished RTM trial of MSFT Office in this case. The problem on
this thread is with this guy--the Trial of the finished product. I do beta
testing all the time, and I've long ago known that you either put it on a
testing box, or you use Virtual PC or some VM ware and you image or backup
well and you take your chances.
http://office.microsoft.com/en-us/products/HA101741481033.aspx
Download the new release for a 60 day trial:
http://office.microsoft.com/search/redir.aspx?AssetID=XT101645181033&CTT=5&Origin=HA101741481033
It's easy to confuse, and I had to double check the OPs post, but this
problem is occuring for a number of this not on the BETA, but on the
***TRIAL of Office 2007. AYK, MSFT makes a 60 day trial available of Office
(I think) pretty much throughout the course of the current Office version.
I never had any trouble uninstalling the Beta from XP or Vista any build.
The problem is uinnstalling the MSFT Office 2007 TRIAL.
If someone has to get a document out, well, the trial is one good way if
they had no Office version. They could also do it of course with the Open
Source Offices/document makers and now Google has their
http://docs.google.com , but I don't know if you can originate a doc with
it.
The thing is Milly, what we couldn't uninstall (you're of course right that
sometimes uninstalling any Beta--a Windows or one of the 26 now related
Office apps can be problematic) was the Microsoft Office 2007 trial. I
chose to use the trial like many people until I could get an RTM Office
2007. I had been using the public Beta, and MSFT sent me a B2 T Refresh on a
CD but that wouldn't work to allow me to uninstall the Office trial as the
error message said.
I wanted to post back up also, because that is one tricky MSKB--meaning
this.
1) I followed all the steps in the MSKB--I'm used to a reg subkey or value
not always being on your box when the MSKB says it could be although that is
pretty rare for me.
2)******After I ran the MSKB, I still went to C:\Common Files\Microsoft
Shared\and found a good number of Office 2007 files in an Office 2007 folder
in that large folder, and I deleted them.
3) I was then able to install Office 2007 and it's working well.
However, and thisis interesting to me, one of the reg subkey deletions in
that MSKB definitely hamstrings Add/Remove Programs because what happens is
it elminates the change/remove button for every single program. I
frantically searched for repairs for the Control Panel and Add/Remove but
didn't really find any. I tried to use Add Remove Pro, a 3rd party
anduninstalled some Office entries there (French MUI, etc. about 8).
I didn't want to try SR although I set a restore point before following that
MSKB, because I didn't want files to come back from the Office trial that
had caused the problem. So I back extrapolated.
I went to the MSKB, and added this subkey that I had exported and saved:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\*0FF1CE*
Bingo. It fixed Add/Remove immediately.
I have to say that if it hadn't, I'd have been up a slight creek and my
next move would have been to do a repair install. This was on an XP box.
I had no trouble whatsoever, by the way uninstalling the Trial from Vista
(RTM).
The MSKB did the job and I had posted it up here a little before you after I
knew it worked. But I didn't know then, that the reg subkey above is a bad
boy (or girl) and it will disable your add/remove, i.e. the button for
Change/Remove is going to be missing. That's why it's a good idea to export
every reg key that you change individually. I was able to make a guess and
single out that subkey but it was a fairly wild guess since I'm not sure
even with my reg books (including Jerry Honeycutt's, how that subkey relates
to Add/Remove. I just read his pages on removing programs from the registry
but it didn't say anything that connected me to that particular subkey but
it sure is a key one--remove it and it will disable your Add/Remove
capability for sure. I'm going to try to email Jerry and someone like Sloan
Craighton who rights a lot of the Office set up MSKBs and see what they says
about both issues--the problem uninstalling the trial, and deleting that
subkey and it's connection with Add/Remove's remove/change button.
Patrick Schmid and his site are excellent sources. He posted a good deal
during the Office Beta on very specific problems including document
retrieval in the context of the new .xml format.
Thanks,
CH
"Milly Staples [MVP - Outlook]"
Hey back atcha! The KB article covers removing EVERY beta product installed
which is why you may not have some of the references. If you installed the
optional programs and took the full load (sorry) then you should have most
of the entries in the KB article.
I know that uninstalling the beta can be problematic (had the problem on 1
machine but not the other 2). I am hesitant (oh heck, no I am not) to
remind everyone here who installed the beta and is now having problems
getting back their PRODUCTION machines that they were foolish in the first
place to install the beta on a working and required machine in the first
place.
Many of us here warned folks about the removal of the beta and possible
problems (beta software is not for the faint of heart) but people blithely
downloaded and installed away and are now in the whining phase, to be
expected surely, but entirely avoidable.
Also, Patrick Schmid, a new One Note MVP, has some excellent advice on his
site (
http://www.pschmid.net) about the beta removal and a very nice Ribbon
Customizer tool - you should check it out. I know how much you like
control over how the software runs on your computer - and I am sure that
Patrick would appreciate comments from someone like you.
--
Milly Staples [MVP - Outlook]
Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.
--
Milly Staples [MVP - Outlook]
Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.
After furious head scratching, Chad Harris asked:
| Yo Milly what up. After furious head scratching that MSKB was the
| solution I posted about 3 hours prior. It works as a facimile
| manual removal for the trial whos relationship with the MSI has been
| screwed up in Redmond. I also used the Windows Installer Cleanup
| Utility which helps for problematic Office and other
| uninstalls/installs in the future. Good to see ya. I drifted over
| to Office because the MSFT Office setup teams have done screwed the
| pooch again it seems.
|
|
http://support.microsoft.com/kb/928218/en-us
|
| I didn't have every single reg subkey (maybe 3 of them in the MSKB
| and the first part of it was not helpful since the error where we
| couldn't uninstall the trial version of Office is the reason I
| deployed it in the first place, and the second part's MSI files
| simply weren't present but it got that trial version out of there.
|
| I'm going to ping some people on the Office team because the
| representative number of people who are having trouble removing the
| trial is significant and an Office trial is going to be downloaded
| until Office 2010 or whatever.
|
| Glad to see lol you're still into furiously scratching your head.
|
| CH
|
| From: "Milly Staples [MVP - Outlook]"
| <
[email protected]>
| Subject: Re: Unable to remove beta version of Office 2007
| Date: Friday, February 02, 2007 9:42 PM
|
|
http://support.microsoft.com/kb/928218/en-us
|
| --
| Milly Staples [MVP - Outlook]
|
| Post all replies to the group to keep the discussion intact. All
| unsolicited mail sent to my personal account will be deleted without
| reading.
|
| After furious head scratching, maxklepp asked:
|
|| After a lot of trial and error I was finally able to install the
|| Office 2007 Trial version. However, I still have the Beta Version
|| also installed. When I try to remove this version I get the Error
|| Message "This product installation has been corrupted. Run setup
|| again from the CD, DVD, or other original installation source."
|| I don't have either of the original sources and am a little afraid of
|| doing it manually (only as a last resort). Any suggestions?
|| Thank you
|| Max
|
|
| CH
|
| "Milly Staples [MVP - Outlook]"
| |
http://support.microsoft.com/kb/928218/en-us
|
| --
| Milly Staples [MVP - Outlook]
|
| Post all replies to the group to keep the discussion intact. All
| unsolicited mail sent to my personal account will be deleted without
| reading.
|
| After furious head scratching, maxklepp asked:
|
|| After a lot of trial and error I was finally able to install the
|| Office 2007 Trial version. However, I still have the Beta Version
|| also installed. When I try to remove this version I get the Error
|| Message "This product installation has been corrupted. Run setup
|| again from the CD, DVD, or other original installation source."
|| I don't have either of the original sources and am a little afraid of
|| doing it manually (only as a last resort). Any suggestions?
|| Thank you
|| Max
