Unable to send e-mails when using wireless networks

[Jim H]

Hi Folks,
When using Outlook I can receive and send e-mails using my broadband,
however when using other wireless networks or mobile broadband modem, I can
receive mails but cannot send e-mails.
When trying to send e-mails I receive the error message "Your outgoing
(SMTP) e-mail server has reported and internal error"
I am using Outlook 2007 with Vista premium.
Appreciate any help anyone can give me to help resolve this.
Thanks in Anticipation!
Jim

 

[Diane Poremsky [MVP]]

how are you authenticating to the SMTP server? many ISPs either don't allow
access to the SMTP while off their network or require authentication before
you can send. A few require you to use a different port and authentication.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
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[Jim H]

In the Outgoing Server section of my E-mail settings the "My outgoing server
(SMTP) requires authentication" is unchecked.
When I check this box I cannot send mails via my broadband
--
Thanks
Jim

how are you authenticating to the SMTP server? many ISPs either don't allow
access to the SMTP while off their network or require authentication before
you can send. A few require you to use a different port and authentication.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

 

[Diane Poremsky [MVP]]

Then you'll need to call your email provider and ask what settings you need
to use - or change the settings when off the network and set them back when
on. (Or make a second profile for off the network.)

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

In the Outgoing Server section of my E-mail settings the "My outgoing
server
(SMTP) requires authentication" is unchecked.
When I check this box I cannot send mails via my broadband
--
Thanks
Jim

how are you authenticating to the SMTP server? many ISPs either don't
allow
access to the SMTP while off their network or require authentication
before
you can send. A few require you to use a different port and
authentication.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your
newsreader to msnews.microsoft.com.

Hi Folks,
When using Outlook I can receive and send e-mails using my broadband,
however when using other wireless networks or mobile broadband modem, I
can
receive mails but cannot send e-mails.
When trying to send e-mails I receive the error message "Your outgoing
(SMTP) e-mail server has reported and internal error"
I am using Outlook 2007 with Vista premium.
Appreciate any help anyone can give me to help resolve this.
Thanks in Anticipation!
Jim

 

[Jim H]

Thanks Dianne, called my e-mail provider as suggested, and got the correct
smtp settings which has resolved the problem.
--
Thanks
Jim

Then you'll need to call your email provider and ask what settings you need
to use - or change the settings when off the network and set them back when
on. (Or make a second profile for off the network.)

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

In the Outgoing Server section of my E-mail settings the "My outgoing
server
(SMTP) requires authentication" is unchecked.
When I check this box I cannot send mails via my broadband
--
Thanks
Jim

how are you authenticating to the SMTP server? many ISPs either don't
allow
access to the SMTP while off their network or require authentication
before
you can send. A few require you to use a different port and
authentication.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your
newsreader to msnews.microsoft.com.


Hi Folks,
When using Outlook I can receive and send e-mails using my broadband,
however when using other wireless networks or mobile broadband modem, I
can
receive mails but cannot send e-mails.
When trying to send e-mails I receive the error message "Your outgoing
(SMTP) e-mail server has reported and internal error"
I am using Outlook 2007 with Vista premium.
Appreciate any help anyone can give me to help resolve this.
Thanks in Anticipation!
Jim