unable to send email. outlook 2002

[Tamara]

This is a new problem, until yesterday everything worked fine. I have
Outlook 2002, am running McAfee AV software and using the firewall that came
with XP. Yesterday I tried to send email, and got an error message
(0x8004210B) saying "operation timed out waiting for response from the
sending (SMPT) server".

I called my ISP, who advised me their settings were fine, it was MS or
McAfee problem. I restored computer to a week ago (McAfee recently updated),
when all was working fine, and tried to send mail again, both with McAfee and
firewall on and with it off without success. I went to microsoft website,
found I needed to dl sp3. Tried to d/l sp3. It wouldn't load, kept getting
error messages. I finally uninstalled all of MS Office XP Professional, did
a clean install, then went back to MS web site and this time sucessfully
installed sp3. Then, followed directions on MS web page to correct registry
keys. I then set up MS Outlook again. I am still unable to send email, and
am out of ideas. I can still recieve my mail. This problem is only with
sending mail. Any help out there?

 

[DannyJ]

When you say "their settings" do you mean that the POP3 SMTP settings on
your PC are correct or that their mail servers are up and running?

 

[Tamara]

Danny, thanks for helping. I called Charter (my ISP) yesterday. He
confirmed their server is running. We also checked all settings on my
computer, deleted the account, made a new one, etc... So I know all settings
on the computer are correct. When I googled the error message number, I got
a microsoft page that said there was a fix in the 3d service patch for that
exact problem, so I am assuming it is a microsoft problem for sure. However,
I did try disabling the firewall and McAfee too, with no luck.
Thanks, Tamara

 

[Mary]

Double check your SMTP server again. You typed SMPT in your message--make
sure you didn't do that in the server setting. I've done that before!

 

[Tamara]

Thanks for the suggestion, but with my computer, nothing is that easy! But
I double and triple checked it anyway. It is typed in the way it should be,
SMTP.