Unable to send mail with Outlook 2003/ New ISP

[Wendy]

Just signed on with a new ISP and having issues sending email. Been working
on this for three days constantly with ISP tech support and we have had no
luch. Here is what I have tried so far..You should also know that new ISP is
a rural carrier for wireless internet (totalaccess.net).

Verified server addresses
Confirmed SMTP - (does not require authentication)
Disabled and then completely removed Norton Internet Security
Disabled Windows Firewall
Tried alternate email program for sending (Mozilla Thunderbird)
Confirmed by SPs were up to date
Downloaded utility for router and adjusted MTU settings
Bypassed router all together and plugged into to radio internet POE cable
Same results from all three computers in household - two laptops and one
desktop - one with no virus or scanning software on it
Also received same results using another email account on same ISP
I also completely deleted profiles from Outlook time and time again
Also tried connecting using Outlook Express
Have tried many many alternate ports with no success
Also adjusted time out to ten minutes...

okay...what am i missing here...any chance the problem can be with the ISPs
outgoing server and why are no other customers having issues? Can it be
something to do with the outdoor antenna/wireless set up. Thanks in advance
to those willing to help me. This is quite frustrating...

 

[Hal Hostetler [MVP P/I]]

Since this problem seems to involve any/all email programs, not just
Outlook, it may be helpful to see just what your new ISP's SMTP server is
doing; try using Telnet to connect to the SMTP server. Please let us know
if this works; if it doesn't, please make note of any responses from the
email server you may get, they may be helpful in attempting to sort out the
problem.

http://www.activexperts.com/activemail/telnet/
Sending e-mail via Telnet

Be sure to replace the server name in the instructions above with the
correct name for your ISP's server

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com

 

[Wendy]

I did try telnet to access server but received the following response:

Connecting to mail.totalaccess.net....could not open the connection to the
host on port 25, connected failed.

Please let me know if I need to try something else.

Also last night I went to a local internet cafe and was able to check
another pop email account using outlook on my notebook with no issues at all.
Still was not able to send email using the new isp though while on a
different network. I appreciate any assistance