Unable to send messages

[Jan :\)]

Hi all,

I have just set up an account in a new install of Outlook 2007 and can
receive mail, but, for some reason I can not send messages. I have checked
every setting I can think of to see what might be causing it not to send,
and I have run out of ideas. I am hoping someone here can assist me in
tracking down the problem so I can fix it. I have made sure that the
required outgoing permissions are correct.

Any suggestions would be very much appreciated.

Jan

 

[Gordon]

Hi all,

I have just set up an account in a new install of Outlook 2007 and can
receive mail, but, for some reason I can not send messages. I have
checked every setting I can think of to see what might be causing it not
to send, and I have run out of ideas. I am hoping someone here can assist
me in tracking down the problem so I can fix it. I have made sure that
the required outgoing permissions are correct.

Any suggestions would be very much appreciated.

Jan

Have you tried the "Test Account" function in the account setup box? It's
usually quite informative...

 

[Hal Hostetler [MVP P/I]]

Well, you haven't provided enough detail for any of us to come up with any
ideas, so you may not get an answer. What kind of account? Who's your ISP?
Do you get any error messages? Are you running an AntiVirus program that's
setup to scan your email? What kind of add-ins (if any) are you using?

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Live at Hot Licks - www.badnewsbluesband.com

 

[Jan :\)]

Well, you haven't provided enough detail for any of us to come up with any
ideas, so you may not get an answer. What kind of account? Who's your
ISP?
Do you get any error messages? Are you running an AntiVirus program
that's
setup to scan your email? What kind of add-ins (if any) are you using?

As far as I know it is a regular User account, the same kind of account that
you have when you first set up an account in OE or Windows Mail. I did a
manual setup. SP info for incoming and outgoing is correct.

ISP = Verizon
AV = NOD32 Paid verison, No email scan
Error = None, it just won't send, just sits in the Outbox
Add-Ins= None

I just set up the account this afternoon, and I can receive fine, just can't
send. I did recieve a test a Microsoft test message after it was first set
up to let me know it was there, and I recieved it in my WinMail account.
But, it won't send any user messages.

Jan

 

[Milly Staples [MVP - Outlook]]

When you used the option to Test Account Settings, were there any errors on
the errors tab? Are you using the same ISP to send all email or are you
using an alternate ISP server?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, Jan asked:

| || Well, you haven't provided enough detail for any of us to come up
|| with any ideas, so you may not get an answer. What kind of account?
|| Who's your ISP?
|| Do you get any error messages? Are you running an AntiVirus program
|| that's
|| setup to scan your email? What kind of add-ins (if any) are you
|| using?
|
| As far as I know it is a regular User account, the same kind of
| account that you have when you first set up an account in OE or
| Windows Mail. I did a manual setup. SP info for incoming and
| outgoing is correct.
|
| ISP = Verizon
| AV = NOD32 Paid verison, No email scan
| Error = None, it just won't send, just sits in the Outbox
| Add-Ins= None
|
| I just set up the account this afternoon, and I can receive fine,
| just can't send. I did recieve a test a Microsoft test message after
| it was first set up to let me know it was there, and I recieved it in
| my WinMail account. But, it won't send any user messages.
|
| Jan
||
|| Hal
|| --
|| Hal Hostetler, CPBE -- (e-mail address removed)
|| Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
|| http://www.kvoa.com -- "When News breaks, we fix it!"
|| KVOA Television, Tucson, AZ. NBC Channel 4
|| Live at Hot Licks - www.badnewsbluesband.com
||
|| ||| Hi all,
|||
||| I have just set up an account in a new install of Outlook 2007 and
||| can receive mail, but, for some reason I can not send messages. I
||| have checked every setting I can think of to see what might be
||| causing it not to send, and I have run out of ideas. I am hoping
||| someone here can assist me in tracking down the problem so I can
||| fix it. I have made sure that the required outgoing permissions
||| are correct.
|||
||| Any suggestions would be very much appreciated.
|||
||| Jan

 

[Jan :\)]

When you used the option to Test Account Settings, were there any errors
on
the errors tab? Are you using the same ISP to send all email or are you
using an alternate ISP server?

I use only one ISP, Verizon. This morning I sent a message from me to me at
my personal email address as a test and it suddenly went through. Not sure
what changed, but, it seems to be working ok now.

Thank you for your time and help.

Jan

..

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, Jan asked:

| || Well, you haven't provided enough detail for any of us to come up
|| with any ideas, so you may not get an answer. What kind of account?
|| Who's your ISP?
|| Do you get any error messages? Are you running an AntiVirus program
|| that's
|| setup to scan your email? What kind of add-ins (if any) are you
|| using?
|
| As far as I know it is a regular User account, the same kind of
| account that you have when you first set up an account in OE or
| Windows Mail. I did a manual setup. SP info for incoming and
| outgoing is correct.
|
| ISP = Verizon
| AV = NOD32 Paid verison, No email scan
| Error = None, it just won't send, just sits in the Outbox
| Add-Ins= None
|
| I just set up the account this afternoon, and I can receive fine,
| just can't send. I did recieve a test a Microsoft test message after
| it was first set up to let me know it was there, and I recieved it in
| my WinMail account. But, it won't send any user messages.
|
| Jan
||
|| Hal
|| --
|| Hal Hostetler, CPBE -- (e-mail address removed)
|| Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
|| http://www.kvoa.com -- "When News breaks, we fix it!"
|| KVOA Television, Tucson, AZ. NBC Channel 4
|| Live at Hot Licks - www.badnewsbluesband.com
||
|| ||| Hi all,
|||
||| I have just set up an account in a new install of Outlook 2007 and
||| can receive mail, but, for some reason I can not send messages. I
||| have checked every setting I can think of to see what might be
||| causing it not to send, and I have run out of ideas. I am hoping
||| someone here can assist me in tracking down the problem so I can
||| fix it. I have made sure that the required outgoing permissions
||| are correct.
|||
||| Any suggestions would be very much appreciated.
|||
||| Jan