Unable to send my custom form in Outlook 2003

[anka]

I have created my own form, ticked sent the form definition with the element
and published it in my personal form library. However when I send it I
receive just a blank message, no fields I have previously created. I have
tried saving the .oft file on my harddrive and then sending the form thorough
Tools/form/.. but still doesn't work. Maybe somebody has an idea how to solve
it? I would be greatful as I have already spent hours on trying to bypass it.
Or maybe there is some other way of creating your own forms and sending them
via Outlook to internal addresses on our server?
Any suggestions?

 

[Eric Legault [MVP - Outlook]]

Are you sending this form to an Internet recipient, and are you sure you have
Rich Text as the message format? These issues can be a headache, so I
suggest you familiarize yourself with these links:

OL2000: Custom Form Is Not Received When Sent Over the Internet:
http://support.microsoft.com/default.aspx?scid=kb;en-us;284214

Saving and Publishing Microsoft Outlook Custom Forms:
http://www.outlookcode.com/d/formpub.htm

Distributing Microsoft Outlook Forms:
http://www.outlookcode.com/d/distributeforms.htm

Also, if you are using Microsoft Exchange, the best location to publish a
form that needs to be accessible to all users is the Organization Forms
library, or the Folder Library for forms not based on the standard e-mail
form.

 

[Hayley]

I had the same problem some months ago and ended up redoing the form and it
worked, however as of yesterday we are having the same problem again Ahhhh.
All staff are recieving normal blank email with no customisation. However the
infomration is there as we have inserted a field in Outlook (field chooser)
which shows up one of the fileds of the customised pone message form (Name of
person calling). But when you open it is just a normal blank email message.
Please help as we have several customised forms which the company relies on
daily and done are working!

 

[Hayley]

I have just remove the 2 latest Outlook updates OUTLOOKff and OLKINTLff and
our forms are working again.

 

[Sue Mosher [MVP-Outlook]]

How are you launching the form?

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers