Unable to send/receive email after upgrading Office from 2000 - 20

[bpryor]

After upgrading my Office 2000 installation to 2003 Pro I no longer can send
or receive email. It is setup for Internet mail(no exchange server), and I
have multiple email accounts through different ISP's. None work.

After first installing, my accounts did not show up, so I ran the Outlook
file consistancy checker/repair utility and it reported a bunch of errors and
also reported that it fixed them. This allowed the accounts to show up
correctly....but sending and receiving doesn't work. When I do a send/receive
all on my accounts it immediately reports that all the accounts were
succesfully received(they weren't) and the sending on all the accounts says
it is processing. This status never changes no matter how long it sits there.
There are no errors reported. I have verified that all my settings for pop
and smtp for all accounts are still correct.

I also had Nortan Anti-spam installed and uninstalled that with no affect. I
also have tried turning off my firewall and that too had no affect.

Another symptom, of what I believe is the same problem, I am unable to
connect with MS to register the product(this does not only happen in
Outlook). The dialog comes up everytime I start any of the Office
applications and I choose to register the product; it just goes through the
progress bar and does nothing. If I cancel the registration wizard, it locks
up Outlook and I have to reboot, yes, reboot, not close the app with task
manager. If I try that, it does nothing. It prompts you to end the program,
but it does not do it.

BTW, my Internet connection is working fine as always in IE, and online
games, etc.

Thanks for any ideas anyone might have.

Bill

 

[Milly Staples [MVP - Outlook]]

What error message do you get when you "test account settings" in your email
accounts dialog?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, bpryor asked:

| After upgrading my Office 2000 installation to 2003 Pro I no longer
| can send or receive email. It is setup for Internet mail(no exchange
| server), and I have multiple email accounts through different ISP's.
| None work.
|
| After first installing, my accounts did not show up, so I ran the
| Outlook file consistancy checker/repair utility and it reported a
| bunch of errors and also reported that it fixed them. This allowed
| the accounts to show up correctly....but sending and receiving
| doesn't work. When I do a send/receive all on my accounts it
| immediately reports that all the accounts were succesfully
| received(they weren't) and the sending on all the accounts says it is
| processing. This status never changes no matter how long it sits
| there. There are no errors reported. I have verified that all my
| settings for pop and smtp for all accounts are still correct.
|
| I also had Nortan Anti-spam installed and uninstalled that with no
| affect. I also have tried turning off my firewall and that too had no
| affect.
|
| Another symptom, of what I believe is the same problem, I am unable to
| connect with MS to register the product(this does not only happen in
| Outlook). The dialog comes up everytime I start any of the Office
| applications and I choose to register the product; it just goes
| through the progress bar and does nothing. If I cancel the
| registration wizard, it locks up Outlook and I have to reboot, yes,
| reboot, not close the app with task manager. If I try that, it does
| nothing. It prompts you to end the program, but it does not do it.
|
| BTW, my Internet connection is working fine as always in IE, and
| online games, etc.
|
| Thanks for any ideas anyone might have.
|
| Bill

 

[bpryor]

Hi Milly, thanks for getting back to me on this. Here are the errors reported
when I do "Test Account Settings". This happens with all my email accounts
and they have different servers.

FYI, in the Tasks list, as the testing is in process, it immediately says it
has successfully established a network connection, then all the other tests
fail with the errors that follow:

====================
1- Send test e-mail message: The specified server was found, but there was
no response from the server. Please verify that the port and SSL information
is correct....

2 - Log onto incoming mail server (POP3): The specified server was found,
but there was no response from the server. Please verify that the port and
SSL information is correct.

3 - Find incoming mail server (POP3): Outlook could not connect to the
incoming mail server. The problem could be the server name or port, or your
server may not support SSL.

4 - Find outgoing mail server(SMTP): Outlook could not connect to the
outgoing mail server. The problem could be the server name or port, or your
server may not support SSL.

=================

As I mentioned before, all my settings are correct.

Thanks,

Bill

=================

What error message do you get when you "test account settings" in your email
accounts dialog?

--Â
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, bpryor asked:

| After upgrading my Office 2000 installation to 2003 Pro I no longer
| can send or receive email. It is setup for Internet mail(no exchange
| server), and I have multiple email accounts through different ISP's.
| None work.
|
| After first installing, my accounts did not show up, so I ran the
| Outlook file consistancy checker/repair utility and it reported a
| bunch of errors and also reported that it fixed them. This allowed
| the accounts to show up correctly....but sending and receiving
| doesn't work. When I do a send/receive all on my accounts it
| immediately reports that all the accounts were succesfully
| received(they weren't) and the sending on all the accounts says it is
| processing. This status never changes no matter how long it sits
| there. There are no errors reported. I have verified that all my
| settings for pop and smtp for all accounts are still correct.
|
| I also had Nortan Anti-spam installed and uninstalled that with no
| affect. I also have tried turning off my firewall and that too had no
| affect.
|
| Another symptom, of what I believe is the same problem, I am unable to
| connect with MS to register the product(this does not only happen in
| Outlook). The dialog comes up everytime I start any of the Office
| applications and I choose to register the product; it just goes
| through the progress bar and does nothing. If I cancel the
| registration wizard, it locks up Outlook and I have to reboot, yes,
| reboot, not close the app with task manager. If I try that, it does
| nothing. It prompts you to end the program, but it does not do it.
|
| BTW, my Internet connection is working fine as always in IE, and
| online games, etc.
|
| Thanks for any ideas anyone might have.
|
| Bill

 

[Milly Staples [MVP - Outlook]]

Does your ISP require that you use SSL? If you uncheck that option, does it
now work?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, bpryor asked:

| Hi Milly, thanks for getting back to me on this. Here are the errors
| reported when I do "Test Account Settings". This happens with all my
| email accounts and they have different servers.
|
| FYI, in the Tasks list, as the testing is in process, it immediately
| says it has successfully established a network connection, then all
| the other tests fail with the errors that follow:
|
| ====================
| 1- Send test e-mail message: The specified server was found, but
| there was no response from the server. Please verify that the port
| and SSL information is correct....
|
| 2 - Log onto incoming mail server (POP3): The specified server was
| found, but there was no response from the server. Please verify that
| the port and SSL information is correct.
|
| 3 - Find incoming mail server (POP3): Outlook could not connect to the
| incoming mail server. The problem could be the server name or port,
| or your server may not support SSL.
|
| 4 - Find outgoing mail server(SMTP): Outlook could not connect to the
| outgoing mail server. The problem could be the server name or port,
| or your server may not support SSL.
|
| =================
|
| As I mentioned before, all my settings are correct.
|
| Thanks,
|
| Bill
|
| =================
|
| "Milly Staples [MVP - Outlook]" wrote:
|
|| What error message do you get when you "test account settings" in
|| your email accounts dialog?
||
|| --Â
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact. All
|| unsolicited mail sent to my personal account will be deleted without
|| reading.
||
|| After furious head scratching, bpryor asked:
||
||| After upgrading my Office 2000 installation to 2003 Pro I no longer
||| can send or receive email. It is setup for Internet mail(no exchange
||| server), and I have multiple email accounts through different ISP's.
||| None work.
|||
||| After first installing, my accounts did not show up, so I ran the
||| Outlook file consistancy checker/repair utility and it reported a
||| bunch of errors and also reported that it fixed them. This allowed
||| the accounts to show up correctly....but sending and receiving
||| doesn't work. When I do a send/receive all on my accounts it
||| immediately reports that all the accounts were succesfully
||| received(they weren't) and the sending on all the accounts says it
||| is processing. This status never changes no matter how long it sits
||| there. There are no errors reported. I have verified that all my
||| settings for pop and smtp for all accounts are still correct.
|||
||| I also had Nortan Anti-spam installed and uninstalled that with no
||| affect. I also have tried turning off my firewall and that too had
||| no affect.
|||
||| Another symptom, of what I believe is the same problem, I am unable
||| to connect with MS to register the product(this does not only
||| happen in Outlook). The dialog comes up everytime I start any of
||| the Office applications and I choose to register the product; it
||| just goes through the progress bar and does nothing. If I cancel the
||| registration wizard, it locks up Outlook and I have to reboot, yes,
||| reboot, not close the app with task manager. If I try that, it does
||| nothing. It prompts you to end the program, but it does not do it.
|||
||| BTW, my Internet connection is working fine as always in IE, and
||| online games, etc.
|||
||| Thanks for any ideas anyone might have.
|||
||| Bill

 

[bpryor]

One of my ISP's does(and I have the options set as it was in Outlook 2000
when it was working), the other one doesn't. It doesn't work with either of
them....and I still don't think this is an email specific problem, since the
activation wizard doesn't work in any of the office apps either. They could
be separate problems, but I doubt it.

Thanks again for your help.

Bill

Does your ISP require that you use SSL? If you uncheck that option, does it
now work?

--Â
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, bpryor asked:

| Hi Milly, thanks for getting back to me on this. Here are the errors
| reported when I do "Test Account Settings". This happens with all my
| email accounts and they have different servers.
|
| FYI, in the Tasks list, as the testing is in process, it immediately
| says it has successfully established a network connection, then all
| the other tests fail with the errors that follow:
|
| ====================
| 1- Send test e-mail message: The specified server was found, but
| there was no response from the server. Please verify that the port
| and SSL information is correct....
|
| 2 - Log onto incoming mail server (POP3): The specified server was
| found, but there was no response from the server. Please verify that
| the port and SSL information is correct.
|
| 3 - Find incoming mail server (POP3): Outlook could not connect to the
| incoming mail server. The problem could be the server name or port,
| or your server may not support SSL.
|
| 4 - Find outgoing mail server(SMTP): Outlook could not connect to the
| outgoing mail server. The problem could be the server name or port,
| or your server may not support SSL.
|
| =================
|
| As I mentioned before, all my settings are correct.
|
| Thanks,
|
| Bill
|
| =================
|
| "Milly Staples [MVP - Outlook]" wrote:
|
|| What error message do you get when you "test account settings" in
|| your email accounts dialog?
||
|| --ÂÂ
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact. All
|| unsolicited mail sent to my personal account will be deleted without
|| reading.
||
|| After furious head scratching, bpryor asked:
||
||| After upgrading my Office 2000 installation to 2003 Pro I no longer
||| can send or receive email. It is setup for Internet mail(no exchange
||| server), and I have multiple email accounts through different ISP's.
||| None work.
|||
||| After first installing, my accounts did not show up, so I ran the
||| Outlook file consistancy checker/repair utility and it reported a
||| bunch of errors and also reported that it fixed them. This allowed
||| the accounts to show up correctly....but sending and receiving
||| doesn't work. When I do a send/receive all on my accounts it
||| immediately reports that all the accounts were succesfully
||| received(they weren't) and the sending on all the accounts says it
||| is processing. This status never changes no matter how long it sits
||| there. There are no errors reported. I have verified that all my
||| settings for pop and smtp for all accounts are still correct.
|||
||| I also had Nortan Anti-spam installed and uninstalled that with no
||| affect. I also have tried turning off my firewall and that too had
||| no affect.
|||
||| Another symptom, of what I believe is the same problem, I am unable
||| to connect with MS to register the product(this does not only
||| happen in Outlook). The dialog comes up everytime I start any of
||| the Office applications and I choose to register the product; it
||| just goes through the progress bar and does nothing. If I cancel the
||| registration wizard, it locks up Outlook and I have to reboot, yes,
||| reboot, not close the app with task manager. If I try that, it does
||| nothing. It prompts you to end the program, but it does not do it.
|||
||| BTW, my Internet connection is working fine as always in IE, and
||| online games, etc.
|||
||| Thanks for any ideas anyone might have.
|||
||| Bill

 

[Milly Staples [MVP - Outlook]]

Have you tried different combinations of using it and not using it? ISPs
have been known to change their policies without notifying their users -
grrrrrrrr!

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, bpryor asked:

| One of my ISP's does(and I have the options set as it was in Outlook
| 2000 when it was working), the other one doesn't. It doesn't work
| with either of them....and I still don't think this is an email
| specific problem, since the activation wizard doesn't work in any of
| the office apps either. They could be separate problems, but I doubt
| it.
|
| Thanks again for your help.
|
| Bill
|
| "Milly Staples [MVP - Outlook]" wrote:
|
|| Does your ISP require that you use SSL? If you uncheck that option,
|| does it now work?
||
|| --Â
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact. All
|| unsolicited mail sent to my personal account will be deleted without
|| reading.
||
|| After furious head scratching, bpryor asked:
||
||| Hi Milly, thanks for getting back to me on this. Here are the errors
||| reported when I do "Test Account Settings". This happens with all my
||| email accounts and they have different servers.
|||
||| FYI, in the Tasks list, as the testing is in process, it immediately
||| says it has successfully established a network connection, then all
||| the other tests fail with the errors that follow:
|||
||| ====================
||| 1- Send test e-mail message: The specified server was found, but
||| there was no response from the server. Please verify that the port
||| and SSL information is correct....
|||
||| 2 - Log onto incoming mail server (POP3): The specified server was
||| found, but there was no response from the server. Please verify that
||| the port and SSL information is correct.
|||
||| 3 - Find incoming mail server (POP3): Outlook could not connect to
||| the incoming mail server. The problem could be the server name or
||| port, or your server may not support SSL.
|||
||| 4 - Find outgoing mail server(SMTP): Outlook could not connect to
||| the outgoing mail server. The problem could be the server name or
||| port, or your server may not support SSL.
|||
||| =================
|||
||| As I mentioned before, all my settings are correct.
|||
||| Thanks,
|||
||| Bill
|||
||| =================
|||
||| "Milly Staples [MVP - Outlook]" wrote:
|||
|||| What error message do you get when you "test account settings" in
|||| your email accounts dialog?
||||
|||| --ÂÂ
|||| Milly Staples [MVP - Outlook]
||||
|||| Post all replies to the group to keep the discussion intact. All
|||| unsolicited mail sent to my personal account will be deleted
|||| without reading.
||||
|||| After furious head scratching, bpryor asked:
||||
||||| After upgrading my Office 2000 installation to 2003 Pro I no
||||| longer can send or receive email. It is setup for Internet
||||| mail(no exchange server), and I have multiple email accounts
||||| through different ISP's. None work.
|||||
||||| After first installing, my accounts did not show up, so I ran the
||||| Outlook file consistancy checker/repair utility and it reported a
||||| bunch of errors and also reported that it fixed them. This allowed
||||| the accounts to show up correctly....but sending and receiving
||||| doesn't work. When I do a send/receive all on my accounts it
||||| immediately reports that all the accounts were succesfully
||||| received(they weren't) and the sending on all the accounts says it
||||| is processing. This status never changes no matter how long it
||||| sits there. There are no errors reported. I have verified that
||||| all my settings for pop and smtp for all accounts are still
||||| correct.
|||||
||||| I also had Nortan Anti-spam installed and uninstalled that with no
||||| affect. I also have tried turning off my firewall and that too had
||||| no affect.
|||||
||||| Another symptom, of what I believe is the same problem, I am
||||| unable to connect with MS to register the product(this does not
||||| only happen in Outlook). The dialog comes up everytime I start
||||| any of the Office applications and I choose to register the
||||| product; it just goes through the progress bar and does nothing.
||||| If I cancel the registration wizard, it locks up Outlook and I
||||| have to reboot, yes, reboot, not close the app with task manager.
||||| If I try that, it does nothing. It prompts you to end the
||||| program, but it does not do it.
|||||
||||| BTW, my Internet connection is working fine as always in IE, and
||||| online games, etc.
|||||
||||| Thanks for any ideas anyone might have.
|||||
||||| Bill

 

[bpryor]

Yep, I tried that, but it didn't make any difference....and I still think
this isn't specifically an Outlook issue, but an Office connection issue, but
if that is the case, I have no idea what to change.

Have you tried different combinations of using it and not using it? ISPs
have been known to change their policies without notifying their users -
grrrrrrrr!

--Â
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, bpryor asked:

| One of my ISP's does(and I have the options set as it was in Outlook
| 2000 when it was working), the other one doesn't. It doesn't work
| with either of them....and I still don't think this is an email
| specific problem, since the activation wizard doesn't work in any of
| the office apps either. They could be separate problems, but I doubt
| it.
|
| Thanks again for your help.
|
| Bill
|
| "Milly Staples [MVP - Outlook]" wrote:
|
|| Does your ISP require that you use SSL? If you uncheck that option,
|| does it now work?
||
|| --ÂÂ
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact. All
|| unsolicited mail sent to my personal account will be deleted without
|| reading.
||
|| After furious head scratching, bpryor asked:
||
||| Hi Milly, thanks for getting back to me on this. Here are the errors
||| reported when I do "Test Account Settings". This happens with all my
||| email accounts and they have different servers.
|||
||| FYI, in the Tasks list, as the testing is in process, it immediately
||| says it has successfully established a network connection, then all
||| the other tests fail with the errors that follow:
|||
||| ====================
||| 1- Send test e-mail message: The specified server was found, but
||| there was no response from the server. Please verify that the port
||| and SSL information is correct....
|||
||| 2 - Log onto incoming mail server (POP3): The specified server was
||| found, but there was no response from the server. Please verify that
||| the port and SSL information is correct.
|||
||| 3 - Find incoming mail server (POP3): Outlook could not connect to
||| the incoming mail server. The problem could be the server name or
||| port, or your server may not support SSL.
|||
||| 4 - Find outgoing mail server(SMTP): Outlook could not connect to
||| the outgoing mail server. The problem could be the server name or
||| port, or your server may not support SSL.
|||
||| =================
|||
||| As I mentioned before, all my settings are correct.
|||
||| Thanks,
|||
||| Bill
|||
||| =================
|||
||| "Milly Staples [MVP - Outlook]" wrote:
|||
|||| What error message do you get when you "test account settings" in
|||| your email accounts dialog?
||||
|||| --ÂÂÂ
|||| Milly Staples [MVP - Outlook]
||||
|||| Post all replies to the group to keep the discussion intact. All
|||| unsolicited mail sent to my personal account will be deleted
|||| without reading.
||||
|||| After furious head scratching, bpryor asked:
||||
||||| After upgrading my Office 2000 installation to 2003 Pro I no
||||| longer can send or receive email. It is setup for Internet
||||| mail(no exchange server), and I have multiple email accounts
||||| through different ISP's. None work.
|||||
||||| After first installing, my accounts did not show up, so I ran the
||||| Outlook file consistancy checker/repair utility and it reported a
||||| bunch of errors and also reported that it fixed them. This allowed
||||| the accounts to show up correctly....but sending and receiving
||||| doesn't work. When I do a send/receive all on my accounts it
||||| immediately reports that all the accounts were succesfully
||||| received(they weren't) and the sending on all the accounts says it
||||| is processing. This status never changes no matter how long it
||||| sits there. There are no errors reported. I have verified that
||||| all my settings for pop and smtp for all accounts are still
||||| correct.
|||||
||||| I also had Nortan Anti-spam installed and uninstalled that with no
||||| affect. I also have tried turning off my firewall and that too had
||||| no affect.
|||||
||||| Another symptom, of what I believe is the same problem, I am
||||| unable to connect with MS to register the product(this does not
||||| only happen in Outlook). The dialog comes up everytime I start
||||| any of the Office applications and I choose to register the
||||| product; it just goes through the progress bar and does nothing.
||||| If I cancel the registration wizard, it locks up Outlook and I
||||| have to reboot, yes, reboot, not close the app with task manager.
||||| If I try that, it does nothing. It prompts you to end the
||||| program, but it does not do it.
|||||
||||| BTW, my Internet connection is working fine as always in IE, and
||||| online games, etc.
|||||
||||| Thanks for any ideas anyone might have.
|||||
||||| Bill

 

[bpryor]

I'm still stuck, can anyone else help?????

Yep, I tried that, but it didn't make any difference....and I still think
this isn't specifically an Outlook issue, but an Office connection issue, but
if that is the case, I have no idea what to change.

Have you tried different combinations of using it and not using it? ISPs
have been known to change their policies without notifying their users -
grrrrrrrr!

--Â
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, bpryor asked:

| One of my ISP's does(and I have the options set as it was in Outlook
| 2000 when it was working), the other one doesn't. It doesn't work
| with either of them....and I still don't think this is an email
| specific problem, since the activation wizard doesn't work in any of
| the office apps either. They could be separate problems, but I doubt
| it.
|
| Thanks again for your help.
|
| Bill
|
| "Milly Staples [MVP - Outlook]" wrote:
|
|| Does your ISP require that you use SSL? If you uncheck that option,
|| does it now work?
||
|| --ÂÂ
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact. All
|| unsolicited mail sent to my personal account will be deleted without
|| reading.
||
|| After furious head scratching, bpryor asked:
||
||| Hi Milly, thanks for getting back to me on this. Here are the errors
||| reported when I do "Test Account Settings". This happens with all my
||| email accounts and they have different servers.
|||
||| FYI, in the Tasks list, as the testing is in process, it immediately
||| says it has successfully established a network connection, then all
||| the other tests fail with the errors that follow:
|||
||| ====================
||| 1- Send test e-mail message: The specified server was found, but
||| there was no response from the server. Please verify that the port
||| and SSL information is correct....
|||
||| 2 - Log onto incoming mail server (POP3): The specified server was
||| found, but there was no response from the server. Please verify that
||| the port and SSL information is correct.
|||
||| 3 - Find incoming mail server (POP3): Outlook could not connect to
||| the incoming mail server. The problem could be the server name or
||| port, or your server may not support SSL.
|||
||| 4 - Find outgoing mail server(SMTP): Outlook could not connect to
||| the outgoing mail server. The problem could be the server name or
||| port, or your server may not support SSL.
|||
||| =================
|||
||| As I mentioned before, all my settings are correct.
|||
||| Thanks,
|||
||| Bill
|||
||| =================
|||
||| "Milly Staples [MVP - Outlook]" wrote:
|||
|||| What error message do you get when you "test account settings" in
|||| your email accounts dialog?
||||
|||| --ÂÂÂ
|||| Milly Staples [MVP - Outlook]
||||
|||| Post all replies to the group to keep the discussion intact. All
|||| unsolicited mail sent to my personal account will be deleted
|||| without reading.
||||
|||| After furious head scratching, bpryor asked:
||||
||||| After upgrading my Office 2000 installation to 2003 Pro I no
||||| longer can send or receive email. It is setup for Internet
||||| mail(no exchange server), and I have multiple email accounts
||||| through different ISP's. None work.
|||||
||||| After first installing, my accounts did not show up, so I ran the
||||| Outlook file consistancy checker/repair utility and it reported a
||||| bunch of errors and also reported that it fixed them. This allowed
||||| the accounts to show up correctly....but sending and receiving
||||| doesn't work. When I do a send/receive all on my accounts it
||||| immediately reports that all the accounts were succesfully
||||| received(they weren't) and the sending on all the accounts says it
||||| is processing. This status never changes no matter how long it
||||| sits there. There are no errors reported. I have verified that
||||| all my settings for pop and smtp for all accounts are still
||||| correct.
|||||
||||| I also had Nortan Anti-spam installed and uninstalled that with no
||||| affect. I also have tried turning off my firewall and that too had
||||| no affect.
|||||
||||| Another symptom, of what I believe is the same problem, I am
||||| unable to connect with MS to register the product(this does not
||||| only happen in Outlook). The dialog comes up everytime I start
||||| any of the Office applications and I choose to register the
||||| product; it just goes through the progress bar and does nothing.
||||| If I cancel the registration wizard, it locks up Outlook and I
||||| have to reboot, yes, reboot, not close the app with task manager.
||||| If I try that, it does nothing. It prompts you to end the
||||| program, but it does not do it.
|||||
||||| BTW, my Internet connection is working fine as always in IE, and
||||| online games, etc.
|||||
||||| Thanks for any ideas anyone might have.
|||||
||||| Bill

 

[bpryor]

Well, for anyone else with this problem, I solved it......MYSELF. No thanks
to the lousy support that is offered by MS. Man, if there was just some
viable option to MS products..... Yes, I know it was an interaction with
another publisher's product, but you'd think MS would be up with these
conflicts and would readily be able to to supply the solution. Evidentally
this issue has been around for years, so you'd think they'd know about it.

Anyway, I digress. If you find that activation fails for your office
product, and/or Outlook won't send and receive e-mail....and you have Norton
Firewall, you need to uninstall Norton Firewall, then re-install it, and the
problem will be fixed. I had tried disabling NF, but it didn't help my
problem, only unintalling and re-installing fixed it.

I'm still stuck, can anyone else help?????

Yep, I tried that, but it didn't make any difference....and I still think
this isn't specifically an Outlook issue, but an Office connection issue, but
if that is the case, I have no idea what to change.

Have you tried different combinations of using it and not using it? ISPs
have been known to change their policies without notifying their users -
grrrrrrrr!

--Â
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, bpryor asked:

| One of my ISP's does(and I have the options set as it was in Outlook
| 2000 when it was working), the other one doesn't. It doesn't work
| with either of them....and I still don't think this is an email
| specific problem, since the activation wizard doesn't work in any of
| the office apps either. They could be separate problems, but I doubt
| it.
|
| Thanks again for your help.
|
| Bill
|
| "Milly Staples [MVP - Outlook]" wrote:
|
|| Does your ISP require that you use SSL? If you uncheck that option,
|| does it now work?
||
|| --ÂÂ
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact. All
|| unsolicited mail sent to my personal account will be deleted without
|| reading.
||
|| After furious head scratching, bpryor asked:
||
||| Hi Milly, thanks for getting back to me on this. Here are the errors
||| reported when I do "Test Account Settings". This happens with all my
||| email accounts and they have different servers.
|||
||| FYI, in the Tasks list, as the testing is in process, it immediately
||| says it has successfully established a network connection, then all
||| the other tests fail with the errors that follow:
|||
||| ====================
||| 1- Send test e-mail message: The specified server was found, but
||| there was no response from the server. Please verify that the port
||| and SSL information is correct....
|||
||| 2 - Log onto incoming mail server (POP3): The specified server was
||| found, but there was no response from the server. Please verify that
||| the port and SSL information is correct.
|||
||| 3 - Find incoming mail server (POP3): Outlook could not connect to
||| the incoming mail server. The problem could be the server name or
||| port, or your server may not support SSL.
|||
||| 4 - Find outgoing mail server(SMTP): Outlook could not connect to
||| the outgoing mail server. The problem could be the server name or
||| port, or your server may not support SSL.
|||
||| =================
|||
||| As I mentioned before, all my settings are correct.
|||
||| Thanks,
|||
||| Bill
|||
||| =================
|||
||| "Milly Staples [MVP - Outlook]" wrote:
|||
|||| What error message do you get when you "test account settings" in
|||| your email accounts dialog?
||||
|||| --ÂÂÂ
|||| Milly Staples [MVP - Outlook]
||||
|||| Post all replies to the group to keep the discussion intact. All
|||| unsolicited mail sent to my personal account will be deleted
|||| without reading.
||||
|||| After furious head scratching, bpryor asked:
||||
||||| After upgrading my Office 2000 installation to 2003 Pro I no
||||| longer can send or receive email. It is setup for Internet
||||| mail(no exchange server), and I have multiple email accounts
||||| through different ISP's. None work.
|||||
||||| After first installing, my accounts did not show up, so I ran the
||||| Outlook file consistancy checker/repair utility and it reported a
||||| bunch of errors and also reported that it fixed them. This allowed
||||| the accounts to show up correctly....but sending and receiving
||||| doesn't work. When I do a send/receive all on my accounts it
||||| immediately reports that all the accounts were succesfully
||||| received(they weren't) and the sending on all the accounts says it
||||| is processing. This status never changes no matter how long it
||||| sits there. There are no errors reported. I have verified that
||||| all my settings for pop and smtp for all accounts are still
||||| correct.
|||||
||||| I also had Nortan Anti-spam installed and uninstalled that with no
||||| affect. I also have tried turning off my firewall and that too had
||||| no affect.
|||||
||||| Another symptom, of what I believe is the same problem, I am
||||| unable to connect with MS to register the product(this does not
||||| only happen in Outlook). The dialog comes up everytime I start
||||| any of the Office applications and I choose to register the
||||| product; it just goes through the progress bar and does nothing.
||||| If I cancel the registration wizard, it locks up Outlook and I
||||| have to reboot, yes, reboot, not close the app with task manager.
||||| If I try that, it does nothing. It prompts you to end the
||||| program, but it does not do it.
|||||
||||| BTW, my Internet connection is working fine as always in IE, and
||||| online games, etc.
|||||
||||| Thanks for any ideas anyone might have.
|||||
||||| Bill

 

[Brian Tillman]

Well, for anyone else with this problem, I solved it......MYSELF. No
thanks to the lousy support that is offered by MS.

You do realize, don't you, that the vast majority of people who respond here
do NOT work for Microsoft? They're just people like yourself who have used
Outlook and have gained some experience with it.

 

[Brian Tillman]

Anyway, I digress. If you find that activation fails for your office
product, and/or Outlook won't send and receive e-mail....and you have
Norton Firewall, you need to uninstall Norton Firewall, then
re-install it, and the problem will be fixed. I had tried disabling
NF, but it didn't help my problem, only unintalling and re-installing
fixed it.

And that solution has been stated COUNTLESS times in this newsgroup, if you
had bothered to Google for the answer.

 

[bpryor]

Well excuse me. Isn't it amazing that I couldn't get a response from you
while I was tearing my hair out trying to fix my problem, being appreciative
and gracious all the while, but now that I fixed it myself and blow off a
little justified steam at the lousy support offered by MS, you post a
condescending response. Gee, where were you when I needed help? FYI, I spent
hours over multiple days searching, asking for help, and trying to get help
here and anywhere else I could find it, and received no worthwhile help from
the so called experts, here or anywhere else. If it has been posted so many
times and it has such an obvious solution, and the solution was so easy to
find with just a simple little Google search, why couldn't your "labelled
expert" give me the simple answer that they MUST have known since it's so
obvious!

Thank you so much for your help.

 

[Brian Tillman]

but now that I fixed it
myself and blow off a little justified steam at the lousy support
offered by MS,

It's not justified because the support offered here is NOT from Microsoft.
It's from people who have other lives and other jobs and who frequent this
newsgroup in their spare time.

Gee, where were you when I needed help?

Probably working at something I get paid to do. Milly is much more expert
than I and many of us rarely jump into a thread when an MVP is dealing with
it.

If it has been posted so many times
and it has such an obvious solution, and the solution was so easy to
find with just a simple little Google search, why couldn't your
"labelled expert" give me the simple answer that they MUST have known
since it's so obvious!

And why couldn't you have found it yourself instead of expecting someone to
feed it to you? Just put "Norton" or "Symantec", "Outlook", and "problem"
together in any web search and you'll see how pervasive are problems caused
by Symantec's products not integrating well with Outlook.

 

[bpryor]

First, if you weren't so blind and defensive about Microsoft you wouldn't
have taken my venting personally. I believe I said "No thanks
to the lousy support that is offered by MS." You just said you weren't MS.
Are you? I stand by that statement. That in no way was a criticism of the
people helping on this forum. The fact is that it's absurd that after you pay
good money to buy an MS product you are virtually offered no support except
if you want to pay for it.
together in any web search...

Unbelievable. Now that's an amazing statement. Would you care to tell me how
I would know to put Norton or Symantec in the search when I had no idea what
was causing the problem. Obviously if I knew it was Norton causing the
problem I wouldn't have needed to search for anything.
feed it to you?

Ok, then exactly why are you up here on this forum, and why does it exist at
all if your attitude is that people are idiots if they don't find the
solution themselves by searching. I will make the point again, which you seem
to be ignoring, if the solution was so obvious, why didn't the person you
said "...is much more expert
than I" immediately know the answer to my problem. Again, this is no
critisism of her, only a critisisim of your argument.

Exactly why are

 

[Brian Tillman]

First, if you weren't so blind and defensive about Microsoft you
wouldn't have taken my venting personally. I believe I said "No thanks
to the lousy support that is offered by MS." You just said you
weren't MS. Are you?

Nope, I'm not. However, you give no evidence that you called MS Support, so
in truth, I can't tell whether or not you received "good" or "any" support
from MS. I assume you would have said you had spoken with their support
people if you had.

I stand by that statement. That in no way was a
criticism of the people helping on this forum.

You said "your labeled expert". That fairly clearly indicates you were
referring to responses in this newsgroup.

The fact is that it's
absurd that after you pay good money to buy an MS product you are
virtually offered no support except if you want to pay for it.

If you but a new license for a product from MS, you get one or more free
support calls. Did you make use of that?

Unbelievable. Now that's an amazing statement. Would you care to tell
me how I would know to put Norton or Symantec in the search when I
had no idea what was causing the problem. Obviously if I knew it was
Norton causing the problem I wouldn't have needed to search for
anything.

Part of this criticism is valid. I didn't mean to imply that you should
have known to search with "norton" or "symantec" beforehand (although I can
certainly see how it seems that I did), just that if you were to search now,
you'd see how pervasive are reports of problems with those products. I
should have said that nearly any web search of sending and receiving
problems with Outlook would have shown references to issues with Symantec
problems being rather common.

Ok, then exactly why are you up here on this forum,

Because I can. Killfile me, if it suits you.

and why does it
exist at all if your attitude is that people are idiots if they don't
find the solution themselves by searching.

Because MS decided to create it and because problems do occur that don't
have simple solutions.

I will make the point
again, which you seem to be ignoring, if the solution was so obvious,
why didn't the person you said "...is much more expert
than I" immediately know the answer to my problem.

I'm sure she's well-aware of the many problems Outlook and Symantec products
have with each other, and while I'm only guessing at her motivations, I
suspect she was trying to start a process of elimination and would have
suggested other things had you not discovered the answer yourself.

Anyway, thanks for the good exchange.