Unable to type the @ symbol in the To field, Outlook 2003 french

[Jabtech]

I have a customer who is unable to enter the @ symbol when typing an address
into the To field. On french keyboards, this is usually done by using
Ctrl-Alt-2. I tried changing to an english keyboard without success. The
computer is a new Dell laptop.

 

[Roady [MVP]]

Does it work correctly in other applications?
Layout and locale settings are important here.
You can set them in Control Panel-> Regional and Language options.
Remove keboard settings you don't use.

 

[Jabtech]

That's the problem, it works fine everywhere else, if he clicks on the To and
opens the address book, he can type the address there without any problem.