Hi, Denise,
See if one of these helps:
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To resolve this behavior, use the following methods in the order that they
are presented. After you complete each method, try to update Microsoft
Office by using Office Update.
Method 1: Delete Contents of Microsoft Internet Explorer Cache Folder
If your temporary Internet explorer cache folder starts to run out of the
allotted disc space, you may not be able to download the Office Update
control. Free up disk space by deleting the Temporary Internet Files cache.
To do this, follow these steps:
1.. Start Internet Explorer.
2.. On the Tools menu, click Internet Options.
3.. On the General tab, under Temporary Internet files, click Delete
Files.
4.. Click to clear the Delete all offline content check box, and then
click OK.
Method 2: Configure Internet Explorer Security Settings and Add
http://office.microsoft.com to Trusted Sites list
Configure Internet Explorer security settings to allow Internet Explorer to
register signed ActiveX Controls.
To do this, follow these steps:
1.. Start Internet Explorer.
2.. On the Tools menu, click Internet Options.
3.. On the Security tab, click Internet .
4.. Click Default Level, and then click OK.
Add
http://office.microsoft.com to your Trusted sites list in Internet
Explorer so that the Office Update ActiveX control can load successfully.
To do this, follow these steps:
1.. Start Internet Explorer.
2.. On the Tools menu, click Internet Options.
3.. On the Security tab, click Trusted sites , and then click Sites.
4.. Clear the Require Server verification (https
for all sites in this
zone check box .
5.. In the Add this Web site to this zone box, type
http://office.microsoft.com, and then click Add.
Method 3: Delete the Office Update Detection Folder
Delete the Office Update detection folder if it exists on your hard disk.
This folder contains the detection catalog and downloaded update files used
by the Office Update site.
To do this, follow these steps.
Note Because there are several versions of Microsoft Windows, the following
steps may be different on your computer. If they are, see your product
documentation to complete these steps.
1.. Click Start, click All Programs, click Accessories, and then click
Windows Explorer.
2.. In Windows Explorer, locate the OfficeUpdate11 folder. By default, the
folder can be found in the following location:
C:\Program Files\OfficeUpdate11
3.. Right-click the OfficeUpdate11 folder, and then click Delete.
4.. When prompted to confirm the deletion, click Yes.
5.. Close Windows Explorer.
Method 4: Delete the Office Update ActiveX Control
The Office Update ActiveX control may become corrupted, and you may have to
remove and then reinstall the Office Update ActiveX control.
To do this, follow these steps.
Note Because there are several versions of Microsoft Windows, the following
steps may be different on your computer. If they are, see your product
documentation to complete these steps.
1.. Close Internet Explorer.
2.. Click Start, and then click Search.
3.. In the Search Results pane, click All files and folders under Search
Companion.
4.. In the All or part of the file name box, type opuc.dll, and then click
Search .
5.. In the list of files, right-click opuc.dll, and then click Delete.
When prompted to confirm the deletion, click Yes.
Note If there are multiple copies of opuc.dll, delete all the them.
Method 5: Temporarily Turn Off Personal Firewalls, Download Managers, Pop-up
Blockers, and Web Acceleration Products
If you are using one of the following products, temporarily turn off the
product and then try to use the Office Update site:
a.. Personal firewalls (for example, Norton Personal Firewall, McAfee
Personal Firewalls, or Zone Labs)
b.. Download managers (for example, Get Right)
c.. Web accelerators (for example, Download Accelerator)
d.. Pop-up blockers
Method 6: Identify and Correct Corrupted Office Installations
Detection can fail if there are corrupted installations of Office products
on your computer. Office products are Microsoft Windows Installer based, and
if the Windows Installer database on your computer is not functioning
correctly, or if cached MSP files are missing, detection can fail. Identify
and correct corrupted Office installations by using the following steps.
a.. Remove any Office programs that you no longer want installed on your
computer from Add or Remove Programs.
Note When you view Add or Remove Programs, look for Office programs that
you thought that you had removed that may still be present on your computer,
and if you find any that fit this criteria, remove them.
b.. Open an Office product, click Help, and then click Detect and Repair.
Repeat this process with all your Office programs. If the Detect and Repair
process fails your Office installation may be corrupted, and you may try to
remove and reinstall your Office program.
Would you please post back if these do or don't help? Also, if you post
back, please included what version of Office you're patching, and what
operating system you are running.
