Unable to update or delete MS Office XP

[Tom McCaffrey]

Sirs:
In attempting to update Office XP Pro with SP1(Op system
XP Pro) at final moments of update progress halts and
message displayed as follows:
Error 1926 Could not set file security for
file "C:\Config.Msi\". Error 5 Verify that you have
sufficient privileges to modify the security permissions
of this file.
Install was tried as computer administratior and domain
administrator. The file noted is not on the computer.
Permissions set for everyone.
Later deleting MS Office XP was attempted with the thought
to start everything from the beginning, but the removal
process was ended with this same message.
HELP!

 

[Eric [MSFT]]

Hi Tom,

Are you running the NTFS file system on your WinXP Pro
machine? If so, it sounds as if either the local Admin
group or the System account does not have the correct
permissions for the Windows Installer to complete the
patching or removal of OffXP.

Try this:
1) Open an instance of Windows Explorer and select the
C:\ drive.
2) Right-click, choose Properties, and then click the
Security tab.
3) Make sure that the Adminstrators and System accounts
are listed and have Full Control of the entire drive
("This folder, subfolders, and files" under Advanced)
4) You may need to take ownership of the entire drive
before you can successfully reset the permissions on all
subcontainers and objects (click the Advanced button,
then Owner tab)
5) See if you can successfully apply the OffXP SP1 update
now.

Thanks!
-Eric [MSFT]

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