unable to use customized form

[carrol]

When I click on the contact customized form I created, I get this message "A
form required to view this message cannot be displayed - contact your
administrator".

Please help!!

Thank you!!!

 

[Sue Mosher [MVP-Outlook]]

Have you tried clearing the forms cache?

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[carrol]

yes. and it still does that.

Have you tried clearing the forms cache?

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Sue Mosher [MVP-Outlook]]

What exactly are you clicking on? An item you created with the form? Where is the form published? Where is the item stored?

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[carrol]

If I look at the contact folder in my list view, I right click on the
contacts form and go to properties then select the form from "when posting to
this folder use:". The form is stored under the personal forms library. I
believe this is happening because I don't have it saved in the correct area.

Thank you!

 

[Sue Mosher [MVP-Outlook]]

That still doesn't tell us exactly what you're doing that results in the error message. Also, can you create a new item using the Tools | Forms | Choose Form command and picking the form from your Personal Forms library?

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[carrol]

When I click on the contacts folder and select New I get that message that
says it can't find the form and contact our Administrator.

I don't want to create a new form, it took me hours to create the one I
already have.

Thank you!

 

[Sue Mosher [MVP-Outlook]]

I didn't ask you to create a new form. I asked you to create a new item using the form you have already published to the Personal Forms library. Please try this.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[carrol]

ok, Yes, I can create a new item using the Tools | Forms | Choose Form
command and picking the form from your Personal Forms library.

Thank you!

 

[Sue Mosher [MVP-Outlook]]

You might want to try publishing the form to the contacts folder where you want to use it.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[carrol]

I will do whatever it takes to make this work, please send a link to
instructions.

Thank you!

 

[Sue Mosher [MVP-Outlook]]

Instructions on publishing forms are in Help. Use the Tools | Forms | Publish Form command and choose the contacts folder as the destination.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers