Unable to view electronic newsletter ( win 7 + office 2003 sp3)

[Hotshotx]

Hi guys

Recently, my users having problem viewing actual content from some
particular mail from outlook 2003. It only happens to electronic newsletter.
It happen to 2 new pc with window 7 & office 2003 sp3 setup. Win XP setup
with office 2003sp3 got no issue. I tried many ways to configure outlook, but
still same problem. When viewing from their webmail, there is no problem. So
problem lies somewhere in the win7 pc . Compatibility issue ? Please advise.

Below is part of the content when view from Outlook...


Content-class: urn:content-classes:message

MIME-Version: 1.0

Content-Type: multipart/related;

type="multipart/alternative";

boundary="----_=_NextPart_001_01CAE061.ADCEE3B2"

Subject: .: e Jus News - 20 April 2010 :.

Date: Tue, 20 Apr 2010 16:14:49 +0800

X-MimeOLE: Produced By Microsoft Exchange V6.5

Message-ID:

<C0FD451D7AE1E54C8CD4AE9F459EAD1A01BF651F@lawsoc_mail.hq.lawsoc.org.sg>

X-MS-Has-Attach: yes

X-MS-TNEF-Correlator:

Thread-Topic: .: e Jus News - 20 April 2010 :.

Thread-Index: AcrgYYsAobRjKQEdQcy68s/Sg4fmfQ==

From: "The Law Society of Singapore" <[email protected]>

To: undisclosed-recipients:;

Return-Path: <[email protected]>



This is a multi-part message in MIME format.



------_=_NextPart_001_01CAE061.ADCEE3B2

Content-Type: multipart/alternative;

boundary="----_=_NextPart_002_01CAE061.ADCEE3B2"





------_=_NextPart_002_01CAE061.ADCEE3B2

Content-Type: text/plain;

charset="UTF-8"

Content-Transfer-Encoding: base64



DQpJZiB5b3UgaGF2ZSBkaWZmaWN1bHRpZXMgdmlld2luZyB0aGlzIHBhZ2UsIHBsZWFzZSBjbGlj

ayBoZXJlIDxodHRwOi8vbGF3eWVyLmxhd3NvY2lldHkub3JnLnNnL2xhd3NvY2lldHkvRmlsZURv

d25sb2FkLmFzcHg/ZmlsZT1lSnVzX05ld3NfMjBBcHIxMC5odG1sJnBhdGg9L0VEb2N1bWVudC9F

K0p1cytOZXdzPiANCg0KCSANCg0KCQkgDQoNCgkgDQoNCgkgIDxodHRwOi8vd3d3Lmxhd3NvY2ll

dHkub3JnLnNnLz4gDQoNCiANCg0KCQkJCQkNCgkyMCBBcHJpbCAyMDEwDQoNCgkJCQ0KCSANCg0K

 

[Roady [MVP]]

Do you have a virus scanner installed which integrates itself with Outlook?
Uninstall this integration part of your virus scanner and try again; you'd
still be sufficiently protected by your on-access scanner part of the virus
scanner. For more details see;
http://www.msoutlook.info/question/20

 

[Hotshotx]

Well, the problem is we upgraded them with new pcs. Some with Win XP & some
with Win 7. Those outlook with winxp able to view properly only. All are
installed with the same symantec antivirus for client & office 2003 sp3.

 

[Brian Tillman [MVP-Outlook]]

Well, the problem is we upgraded them with new pcs. Some with Win XP & some
with Win 7. Those outlook with winxp able to view properly only. All are
installed with the same symantec antivirus for client & office 2003 sp3.

This says to me that perhaps your Symantec client isn't compatible with
Windows 7. Symantec products have a LONG history of not working well with
Outlook. Try the experiment Robert suggested and report back.