Unable to view outlook 2003 form in outlook 2007

[Christine]

We have a user who has Outlook 2007, when she opens the email sent from a
2003 user, the form is blank. She has been able to publish the .oft ok and
when she sends the form to a 2003 user, we can open and read it ok.

 

[Sue Mosher [MVP-Outlook]]

Where is the form published? Did you leave the "send form definition with item" box unchecked?

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/article.aspx?id=54

 

[Christine]

It is published on an exchange server, the user is not attached to that
server but uses outlook. I am having them republish without the box checked
and will test.

 

[Sue Mosher [MVP-Outlook]]

If the recipient is not in the same organization, then the recipient will need to publish the form to their Personal Forms library. You also may need to talk to the Exchange administrator to make sure that the TNEF/RTF content is not being stripped when messages leave the server.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/article.aspx?id=54

 

[Christine]

Republished form without box checked. Issue still exists.

 

[Sue Mosher [MVP-Outlook]]

Did you republish on both ends -- to the Organizational Forms library on the Exchange server and for the recipient, to their own Personal Forms library? Note that the change will affect only new messages created with the published form, not existing messages.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/article.aspx?id=54

 

[Christine]

Yes, we did publish both ends. I just want to confirm that the user is
outside of the outlook organisation, is this the issue?

 

[Sue Mosher [MVP-Outlook]]

That certainly may be the issue if the outbound Exchange server is stripping the TNEF/RTF content that includes information about the custm form. Also, the forms published on both ends need to have exactly the same message class.

--
Sue Mosher, Outlook MVP
Author of Microsoft Outlook 2007 Programming:
Jumpstart for Power Users and Administrators
http://www.outlookcode.com/article.aspx?id=54

 

[Christine]

Thanks, I think this is in the too hard basket at the moment so will end the
tread here. Thanks for your help.