Unable to view recently entered contact...

[Karen]

For some reason and on only certain occasions, I cannot
seem to view contact entries. My boss and I share our
contacts and calendar, but this has never happened
before. Apparently, he can see the entry on his end, but
I can't see it on my end though I've just entered it.

I have all permissions necessary, but sometimes I
encounter this problem.

Does it have to do with him being on Outlook at the same
time as me?

Thanks!

 

[Jo]

I have a staff member who is having the same problem with her boss' contacts. I'm about to the point of paying for a support call.