UNCONTACTABLE MSN ONLINE HELP

[davidmarshland]

Is anyone else finding it impossible to complete the online procedure
to post a help request with word online help at msn?

I get as far as the second screen where I am invited to click on type
of support and the product I want help on, although on the previous
page I have already indicated word. I simply cannot enter the type of
product unless I click on the paid support button at €50+, when it
auto completes but disappears if I then click on the free help.

if that doesn't get me the attempt to log in to passport does even if
I am already signed in using msn messenger or have done so direct or
try to enter from this menu.

It might be unfair to single out word, as I had similar problems
last week with office and word. i only got the program in mid
december, have not used their help facility for anything, although i
did query with hotmail why I was having problems with that and was
refered to apple!

 

[John McGhie [MVP - Word]]

Hi David:

Yes, nearly everyone who wants to ask about Mac Word

Sorry about that: they are working on it.

In the meantime: put your question in here: we'll sort it out for you.

Now here's a thought: Make sure you are using the very latest version of
the browser: Either IE or Safari 1.2. Safari 1.1 does not work with MANY
web pages that use scripting. Safari 1.2 is a lot more capable. I have
managed to get most pages working in it with a few refreshes...

ENSURE that you install the Java update if you are using Safari.

Now: What was your question?

Cheers


This responds to article <[email protected]>,

Is anyone else finding it impossible to complete the online procedure
to post a help request with word online help at msn?

I get as far as the second screen where I am invited to click on type
of support and the product I want help on, although on the previous
page I have already indicated word. I simply cannot enter the type of
product unless I click on the paid support button at €50+, when it
auto completes but disappears if I then click on the free help.

if that doesn't get me the attempt to log in to passport does even if
I am already signed in using msn messenger or have done so direct or
try to enter from this menu.

It might be unfair to single out word, as I had similar problems
last week with office and word. i only got the program in mid
december, have not used their help facility for anything, although i
did query with hotmail why I was having problems with that and was
refered to apple!

--

Please respond only to the newsgroup to preserve the thread.

John McGhie, Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. GMT + 10 Hrs
+61 4 1209 1410, mailto:[email protected]