Uninstall/Install Office 2003

[JustUs]

I am unable to install SP3, Change, or Uninstall Office 2003. Install CD
Setup does not work either. I get an error from the Installer that the
package is not valid and check with the vendor. The cleanup utility does not
work either, rather it installs but does not show any entries. All other
programs on my system seem to be working as desired. Office also works just
fine except for the above issues. Is there a manual install, so that I can
reinstall?

Thanks in advance for your help

 

[Peter Foldes]

What is the error that is shown. Can you post it per verbatim

 

[JustUs]

I will post the info when I get home this afternoon. Basically, "package
does not exist". Here is a copy of the failed install text.

=== Verbose logging started: 12/11/2007 15:11:06 Build type: SHIP UNICODE
3.01.4000.4039 Calling process: C:\WINDOWS\SYSTEM32\msiexec.exe ===
MSI (c) (E4:A8) [15:11:06:937]: Resetting cached policy values
MSI (c) (E4:A8) [15:11:06:937]: Machine policy value 'Debug' is 0
MSI (c) (E4:A8) [15:11:06:937]: ******* RunEngine:
******* Product: {90110409-6000-11D3-8CFE-0150048383C9}
******* Action:
******* CommandLine: **********
MSI (c) (E4:A8) [15:11:06:937]: Client-side and UI is none or basic: Running
entire install on the server.
MSI (c) (E4:A8) [15:11:06:937]: Grabbed execution mutex.
MSI (c) (E4:A8) [15:11:07:000]: Cloaking enabled.
MSI (c) (E4:A8) [15:11:07:000]: Attempting to enable all disabled priveleges
before calling Install on Server
MSI (c) (E4:A8) [15:11:07:015]: Incrementing counter to disable shutdown.
Counter after increment: 0
MSI (s) (E0:2C) [15:11:07:046]: Grabbed execution mutex.
MSI (s) (E0:64) [15:11:07:046]: Resetting cached policy values
MSI (s) (E0:64) [15:11:07:046]: Machine policy value 'Debug' is 0
MSI (s) (E0:64) [15:11:07:046]: ******* RunEngine:
******* Product: {90110409-6000-11D3-8CFE-0150048383C9}
******* Action:
******* CommandLine: **********
MSI (s) (E0:64) [15:11:07:046]: Machine policy value 'DisableUserInstalls'
is 0
MSI (s) (E0:64) [15:11:07:062]: End dialog not enabled
MSI (s) (E0:64) [15:11:07:062]: Original package ==>
C:\WINDOWS\Installer\714b8d9.msi
MSI (s) (E0:64) [15:11:07:062]: Package we're running from ==>
C:\WINDOWS\Installer\714b8d9.msi
MSI (s) (E0:64) [15:11:07:125]: APPCOMPAT: looking for appcompat database
entry with ProductCode '{90110409-6000-11D3-8CFE-0150048383C9}'.
MSI (s) (E0:64) [15:11:07:125]: APPCOMPAT: no matching ProductCode found in
database.
MSI (s) (E0:64) [15:11:07:140]: MSCOREE not loaded loading copy from system32
MSI (s) (E0:64) [15:11:07:156]: Opening existing patch
'C:\WINDOWS\Installer\9f34895.msp'.
MSI (s) (E0:64) [15:11:07:156]: Note: 1: 2203 2:
C:\WINDOWS\Installer\9f34895.msp 3: -2147287038
MSI (s) (E0:64) [15:11:07:156]: Couldn't find local patch
'C:\WINDOWS\Installer\9f34895.msp'. Looking for it at its source.
MSI (s) (E0:64) [15:11:07:156]: Resolving Patch source.
MSI (s) (E0:64) [15:11:07:156]: User policy value 'SearchOrder' is 'nmu'
MSI (s) (E0:64) [15:11:07:156]: User policy value 'DisableMedia' is 0
MSI (s) (E0:64) [15:11:07:156]: Machine policy value 'AllowLockdownMedia' is 0
MSI (s) (E0:64) [15:11:07:156]: SOURCEMGMT: Media enabled only if package is
safe.
MSI (s) (E0:64) [15:11:07:156]: SOURCEMGMT: Looking for sourcelist for
product {FFB59000-EB47-45BC-842A-EFFBDA635C94}
MSI (s) (E0:64) [15:11:07:156]: SOURCEMGMT: Adding
{FFB59000-EB47-45BC-842A-EFFBDA635C94}; to potential sourcelist list
(pcode;disk;relpath).
MSI (s) (E0:64) [15:11:07:156]: SOURCEMGMT: Now checking product
{FFB59000-EB47-45BC-842A-EFFBDA635C94}
MSI (s) (E0:64) [15:11:07:156]: SOURCEMGMT: Media is enabled for product.
MSI (s) (E0:64) [15:11:07:156]: SOURCEMGMT: Attempting to use LastUsedSource
from source list.
MSI (s) (E0:64) [15:11:07:156]: SOURCEMGMT: Trying source
C:\DOCUME~1\THEFER~1\LOCALS~1\Temp\IXP000.TMP\.
MSI (s) (E0:64) [15:11:07:156]: Note: 1: 2203 2:
C:\DOCUME~1\THEFER~1\LOCALS~1\Temp\IXP000.TMP\MAINSP2ff.msp 3: -2147287037
MSI (s) (E0:64) [15:11:07:156]: SOURCEMGMT: Source is invalid due to
missing/inaccessible package.
MSI (s) (E0:64) [15:11:07:156]: Note: 1: 1706 2: -2147483647 3: MAINSP2ff.msp
MSI (s) (E0:64) [15:11:07:156]: SOURCEMGMT: Processing net source list.
MSI (s) (E0:64) [15:11:07:156]: Note: 1: 1706 2: -2147483647 3: MAINSP2ff.msp
MSI (s) (E0:64) [15:11:07:156]: SOURCEMGMT: Processing media source list.
MSI (s) (E0:64) [15:11:08:187]: SOURCEMGMT: Resolved source to:
'MAINSP2ff.msp'
MSI (s) (E0:64) [15:11:40:765]: Note: 1: 1314 2: MAINSP2ff.msp
MSI (s) (E0:64) [15:11:40:765]: Unable to create a temp copy of patch
'MAINSP2ff.msp'.
MSI (s) (E0:64) [15:11:40:765]: Note: 1: 1708
MSI (s) (E0:64) [15:11:40:765]: Note: 1: 2729
MSI (s) (E0:64) [15:11:40:765]: Note: 1: 2729
MSI (s) (E0:64) [15:11:40:765]: Product: Microsoft Office Professional
Edition 2003 -- Installation failed.

MSI (s) (E0:64) [15:11:40:796]: MainEngineThread is returning 1635
This patch package could not be opened. Verify that the patch package
exists and that you can access it, or contact the application vendor to
verify that this is a valid Windows Installer patch package.
C:\WINDOWS\Installer\714b8d9.msi
MSI (c) (E4:A8) [15:11:40:796]: Decrementing counter to disable shutdown. If
counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (E4:A8) [15:11:40:796]: MainEngineThread is returning 1635
=== Verbose logging stopped: 12/11/2007 15:11:40 ===

 

[JustUs]

Peter -
Sorry for the delay, but holiday stuff you know and Office works just
can't change or update.

Here is the information you requested:

When trying to change a feature through Add/Remove
Windows Installer
Preparing to install
The patch could not be opened. Verify that the patch package exists and that
you can access it, or contact the vendor to verify that this is a valid
Windows Installer package.

I get the same error (above) when running setup.exe from the CD.

Here is the error for SP3:
ProdCode : x ProdVer : x Action : OHotfixDetectionNPUErr
ErrNum : 1635 Err0 : {375F080F-88E9-4EA1-A177-C0F091546AC8}
Err1 : NormalPatch.cpp Err2 : 139

Thanks for your help