Uninstalling Office 2003 Service Pack 2

[Rad Ische]

I have installed the Service Pack 2 for Office 2003 and have decided that it
causes too many problems with Outlook 2003. For example, it sees certain
emails as "Junk Mail" and (evidently) believes them to be "phishing". Even
after placing these emails in my Inbox and adding the sender to the white
list, it refused to allow me to open links from any web page link within the
email.

I understand that I cannot simply uninstall Service Pack 2, that I must
install Office 2003 and then reinstall, without, of course, reinstalling the
Service Pack. But if I do that, I wonder how much will have to be
reinstalled. I will save, of course, Outlook.pst, which will save my
folders. Will this also save my Outlook Address Book? Will this save my
Email Configurations (I have about 15 email addresses)? If not, how do I
save them?

Thanks,

Rad

 

[Sue Mosher [MVP-Outlook]]

Wouldn't it be easier to simply turn on the web links either for individual phish-suspect messages or all of them? The latter setting is in Tools | Options | Junk E-mail

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Rad Ische]

I've gone to the Junk E-Mail Options and cannot find a setting to do so.
Perhaps you have a different SP2 version than I? Mine is 11.6568.6568.

Rad

Wouldn't it be easier to simply turn on the web links either for individual
phish-suspect messages or all of them? The latter setting is in Tools |
Options | Junk E-mail

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Sue Mosher [MVP-Outlook]]

It should be right there on the main Junk E-mail dialog -- the new "Disable links in messages that might connect to unsafe site" check box at the bottom of the Options tab.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Rad Ische]

Ok, Sue, I've found it. But there is a problem. The box is not checked, and
the links still do not work. Is it possible that I have a different problem?
This never occurred before I installed SP2.

Rad

It should be right there on the main Junk E-mail dialog -- the new "Disable
links in messages that might connect to unsafe site" check box at the bottom
of the Options tab.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Sue Mosher [MVP-Outlook]]

If the links still don't work with that check box unchecked and the item in a folder other than the Junk E-mail folder, I would restart Outlook. If the problem persists, let us know; this is a new feature, so there may be aspects of it that have not yet come to light. You may also want to file a no-charge web incident through Microsoft's support web site, if you have a retail copy of Office. That's the best way to bring the problem to Microsoft's attention.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Rad Ische]

Thanks for your help, Sue, but I still may reinstall. I'm having another
minor but irritating problem with Outlook as a result of a small experiment
that I undertook to try to answer my original question, that is, to find out
where my Outlook Address Book is placed. The experiment worked and I did
find out that the Address Book is a part of the .pst file.

This is what I did ... I copied Outlook.pst to my desktop and renamed it
Outlook1.pst . I then opened Outlook, clicked on "File", "Open", and then
"Outlook Data File". I specified Outlook1.pst on my desktop and opened it. I
then checked for Address Book information and found it was there. I closed
Outlook and then deleted Outlook1.pst . Now, everytime I open Outlook, I get
an error message that the file Outlook1.pst cannot be found on the desktop.

In an attempt to stop this error message from recurring, I then attempted to
find any instance of Outlook1.pst in the Registry in order to delete that
reference. No instance of this file was found.

As I said, this is a minor problem, but irritating.

Rad

PS. As you can see, I know enough about this stuff to be dangerous.

If the links still don't work with that check box unchecked and the item in
a folder other than the Junk E-mail folder, I would restart Outlook. If the
problem persists, let us know; this is a new feature, so there may be
aspects of it that have not yet come to light. You may also want to file a
no-charge web incident through Microsoft's support web site, if you have a
retail copy of Office. That's the best way to bring the problem to
Microsoft's attention.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Sue Mosher [MVP-Outlook]]

More precisely, the Outlook Address Book displays the data from a .pst file (as well as from any other address lists set up in your mail profile). The Outlook Address Book is just a viewer. It contains no data itself.

What you have done, unfortunately, is delete a .pst file whose contacts folder(s) were displayed in the Outlook Address Book without first removing those folders from the OAB and without first closing the .pst file within Outlook. This puts both the profile and the OAB into a state from which it is difficult to recover. Frankly, at this point, I'd suggest that you create a new mail profile rather than try to recover the one that is now damaged.

You cannot search the registry for references to pst file paths, because all the related registry values are binary, not string values.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Rad Ische]

Again, thank you.

Rad

More precisely, the Outlook Address Book displays the data from a .pst file
(as well as from any other address lists set up in your mail profile). The
Outlook Address Book is just a viewer. It contains no data itself.

What you have done, unfortunately, is delete a .pst file whose contacts
folder(s) were displayed in the Outlook Address Book without first removing
those folders from the OAB and without first closing the .pst file within
Outlook. This puts both the profile and the OAB into a state from which it
is difficult to recover. Frankly, at this point, I'd suggest that you create
a new mail profile rather than try to recover the one that is now damaged.

You cannot search the registry for references to pst file paths, because all
the related registry values are binary, not string values.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers