Uninstalling Office 2004

[dongess]

I'm a novice to Macs and love it. My Mac Pro computer has Office 2004
and it's not working correctly, it won't start when I click it. In
addition there are a couple of icons of each of the application, Word,
Excel, etc. and I'm trying to remove them. I do have the CD to
uninstall but when it launches and I click the Microsoft Setup
Assistant it will not appear.

Your help will greatly be appreciated and thank you for reading my
concern.

Have a great day.

 

[JE McGimpsey]

I'm a novice to Macs and love it. My Mac Pro computer has Office 2004
and it's not working correctly, it won't start when I click it. In
addition there are a couple of icons of each of the application, Word,
Excel, etc. and I'm trying to remove them. I do have the CD to
uninstall but when it launches and I click the Microsoft Setup
Assistant it will not appear.

First, uninstalling Mac software is almost never necessary -
applications just don't corrupt that frequently (corruption usually
occurs in *preferences* found in your home directory's
Libraryreferences:Microsoft folder).

If you *do* uninstall Office, make sure you do it by running the Remove
Office application from the CD.

You should look here first - Apple's QT update was hosed up, and
resulted in Office not launching:

    http://docs.info.apple.com/article.html?artnum=306043

 

[Diane Ross]

In
addition there are a couple of icons of each of the application, Word,
Excel, etc. and I'm trying to remove them.

Can you explain more clearly what you mean by remove these icons? Remove
from where? The Dock?

Your help will greatly be appreciated and thank you for reading my
concern.

We're here to help you get Office working so please ask for help when you
need it. As JE mentioned, you might have been bitten by the bug for QT.If
you continue to have problem, please post back.

I might also suggest that you subscribe to the Entourage Help Blog. This way
you'll be notified about the latest bug fixes and insights about Entourage.
For help searching out Entourage FAQs see the Entourage Help Page. Links
below.

Welcome to the Mac community!

 

[babs.edington]

Hi, I'm having the same problem with Office 2004 suddenly not
launching anymore. It was fine until about 2 weeks ago and now none
of hte MS Office apps will launch. Did downloading the fix for the QT
update problem help? When I try to download that Combo (which is
supposed to fix the mess that the update made), that dowload just goes
into the "download' pop-up window on my screen and I can't actually
get it to run. I must be downloading it incorrectly. I'm new to Mac
and Office for Mac. Help is greatly appreciated.

 

[Diane Ross]

Hi, I'm having the same problem with Office 2004 suddenly not
launching anymore. It was fine until about 2 weeks ago and now none
of hte MS Office apps will launch. Did downloading the fix for the QT
update problem help? When I try to download that Combo (which is
supposed to fix the mess that the update made), that dowload just goes
into the "download' pop-up window on my screen and I can't actually
get it to run. I must be downloading it incorrectly. I'm new to Mac
and Office for Mac. Help is greatly appreciated.

I'll assume you are using Safari to download the combo updater. When you
download, the downloads window pops up showing you the progress of the
download. In the Downloads window, if you click on the magnifying glass icon
this will show you where the file was downloaded.

When the file is complete you should find a file like this

MacOSXUpdCombo10.4.10PPC.dmg

....in your downloads folder. A .dmg file is a Macintosh OS X Disk Copy Disk
Image File. It's like an .EXE file.

Double click on this file to launch.

I suggest setting a preference of where you want your download to go. To set
preference, in the menu bar under Safari, select Preferences. To set
download destination open General preferences.

For more details on fixing the problem see:

<http://blog.entourage.mvps.org/2007/07/itunes_731_and_quicktime_72_up.html>

<http://blog.entourage.mvps.org/2007/07/apple_posts_kb_fix_on_quicktim.html>

 

[Elliott Roper]

Hi, I'm having the same problem with Office 2004 suddenly not
launching anymore. It was fine until about 2 weeks ago and now none
of hte MS Office apps will launch. Did downloading the fix for the QT
update problem help? When I try to download that Combo (which is
supposed to fix the mess that the update made), that dowload just goes
into the "download' pop-up window on my screen and I can't actually
get it to run. I must be downloading it incorrectly. I'm new to Mac
and Office for Mac. Help is greatly appreciated.

Eventually, you will get a file called MacOSXUpdCombo10.4.10Intel.dmg
all 297MB of it. While still downloading it will probably be called
MacOSXUpdCombo10.4.10Intel.dmg.download and is useless.
When it finishes, and the .download hops out of its name and its icon
changes to a curled over sheet of paper with a disk drive on it, you
can double click on that. It will appear on your desktop looking like
an external disk (it *is* a disk image.) A window should appear. Inside
you will see a single icon called MacOSXUpdCombo10.4.10Intel.pkg
Doubleclick on that and follow the instructions that appear.

If yours is an older Power PC Mac, then you can follow the above,
substituting PPC for Intel wherever it occurs. It probably won't be
much use though, because the mess it repairs is supposed to have
happened only to some Intel Macs.

Office is currently PPC only. To work on Intel Macs, the operating
system has to intercept every instruction in Word written for the PPC
and turn it into one or more intel instructions that do the same job.

This emulation of the PPC instructions is called Rosetta. It is part of
the OS. The automatic update of Quicktime to 7.2 broke something in
Rosetta, The 10.4.10 Combo updater happily replaces the broken bit.

 

[dongess]

Can you explain more clearly what you mean by remove these icons? Remove
from where? The Dock?


We're here to help you get Office working so please ask for help when you
need it. As JE mentioned, you might have been bitten by the bug for QT.If
you continue to have problem, please post back.

I might also suggest that you subscribe to the Entourage Help Blog. This way
you'll be notified about the latest bug fixes and insights about Entourage.
For help searching out Entourage FAQs see the Entourage Help Page. Links
below.

Welcome to the Mac community!

Thank for welcoming me to the community and I'm very happy to be part
of it.

Unfortunately, I have tried to uninstall the Office 2004 using CD and
when it loads and I go to Remove Office within the CD and the
applications appears, but it then quickly disappears and doesn't allow
me to remove the Office applications. It does seem that there is a
bug or something.

Very weird.

Thanks for any help anyone can provide.

P.S. I go and sign up for the Entourage Help Page and Blog.

 

[dongess]

First, uninstalling Mac software is almost never necessary -
applications just don't corrupt that frequently (corruption usually
occurs in *preferences* found in your home directory's
Libraryreferences:Microsoft folder).

If you *do* uninstall Office, make sure you do it by running the Remove
Office application from the CD.

You should look here first - Apple's QT update was hosed up, and
resulted in Office not launching:

http://docs.info.apple.com/article.html?artnum=306043

JE, thanks for the suggestions and the link, I will go and check out
the information there and see if I can find alternate ways to resolve
this issue and get back to everyone incase someone else may have a
similar problem.

Thanks so much.

 

[Diane Ross]

Unfortunately, I have tried to uninstall the Office 2004 using CD and
when it loads and I go to Remove Office within the CD and the
applications appears, but it then quickly disappears and doesn't allow
me to remove the Office applications. It does seem that there is a
bug or something.

This sounds like a system level problem. One of the quickest and easiest
ways to solve system wide problems is to run the latest Apple combo updater.
Doing so overwrites potentially problem-causing files. Combo updaters will
install on the same version as they¹re applying‹no need to roll back or do a
clean install.

You mentioned you had a MacPro so you'll need this combo updater:

Mac OS X 10.4.10 Combo Update (Intel)

<http://www.apple.com/downloads/macosx/apple/macosx_updates/macosx10410combo
updatev11intel.html>

Be sure to restart and run Repair Permissions after running the combo
updater.

Using Repair Permissions after installing MS Office or any application that
uses an installer is often advised. To use Repair Permissions:

1. Open Disk Utility in your Applications/Utility folder.
2. Click on the First Aid tab and select Repair Permissions
3. Click on the icon for your boot volume.
4. Click the repair permissions button.

Don't run from CD. Updates contain a newer versions of the application's
permissions.

If you can't run "Remove Office" from the CD after this, you'll need to do
an "Archive & Install". We'll help you with that if needed.