Uninstalling Outlook 2003 and re-installing Outlook 2007

[tucker]

I was having problems with Outlook 2007 which came as part of Office 2007
Professional. I was told to uninstall and reinstall Outlook 2007. I
uninstalled Outlook 2007 and decided to uninstall the 2003 Office
applications also. I couldn't do the latter because ' I didn't have the
installation source for the product' (even though I had the CD I loaded the
2003 programs from in the computer).

Okay, so Outlook 2007 is uninstalled and 2003 will not uninstall. When I
put the 2007 Office Professional CD in, it shows Outlook - just Outlook - X'd
out and will not let me reinstall.

Help.

Joe

 

[Brian Tillman]

Okay, so Outlook 2007 is uninstalled and 2003 will not uninstall.
When I put the 2007 Office Professional CD in, it shows Outlook -
just Outlook - X'd out and will not let me reinstall.

Click the "Not available" icon - can you change it to "Run from my
computer"?

 

[tucker]

Thx Brian. Here's what's happening. When I put the CD in it immediately
goes to a screen asking if I want to 1. Remove or Add; 2. Repair; 3. Remove.
When I click Remove & Repair and continue it shows what's available
(everything but Outlook stuff). I believe this is because it now wants to
remove the balance of the programs. If I go through Control Panel and select
add programs I can get to Outlook 2007 on the CD, but it wonb't let me do
anything with it. If I explare the CD I get fourOutlook folders (and a ton
for other stuff on the CD):
outlklr.cab
outlkmui.msi
outlkmui.xml
outlksetup.xml

Does this info help?

Tucker
Tucker

Click the "Not available" icon - can you change it to "Run from my
computer"?

Hi Brian - thx 4 the help

 

[Brian Tillman]

Thx Brian. Here's what's happening. When I put the CD in it
immediately goes to a screen asking if I want to 1. Remove or Add; 2.
Repair; 3. Remove. When I click Remove & Repair and continue it shows
what's available (everything but Outlook stuff).

How can you choose "Remove & Repair" when it's not one of the options you've
said appear?

I believe this is
because it now wants to remove the balance of the programs. If I go
through Control Panel and select add programs I can get to Outlook
2007 on the CD, but it wonb't let me do anything with it. If I
explare the CD I get fourOutlook folders (and a ton for other stuff
on the CD):
outlklr.cab
outlkmui.msi
outlkmui.xml
outlksetup.xml

There should be an Add option that allows you to adjust what's installed.

 

[tucker]

since there isn't an add - or I am looking in the wrong place, should I do a
complete uninstall of all programs and then reinstall. I'm concerned that
doing this I'll end up with no programs that will install.

Could the Windows Installer be part of the issue? If so, what then?

 

[tucker]

Brian:

I remembered that the Outlook would also be backed up so I went to that
drive, clicked on the outlook.exe and it loaded for me on my harddrive (why
this worked and loading from the disc didn't is beyond me).

I tried copying the files for 2003 to a disc hoping that would let me
uninstall the 2003 programs but I continue to get the message that the source
disc is not available. Any ideas here.

Thanks for joining my journey.

 

[Brian Tillman]

I remembered that the Outlook would also be backed up so I went to
that drive, clicked on the outlook.exe and it loaded for me on my
harddrive (why this worked and loading from the disc didn't is beyond
me).

I tried copying the files for 2003 to a disc hoping that would let me
uninstall the 2003 programs but I continue to get the message that
the source disc is not available. Any ideas here.

I guess I'd start over with a complete uninstall and a run of the Windows
Installer Cleanup Utility
http://support.microsoft.com/kb/290301/en-us . You shouldn't loose any
data, but make a copy of any PSTs you have to be safe.